Unable to get Plesk System Events Notifications emails

Created:

2016-11-16 13:22:51 UTC

Modified:

2017-08-08 13:39:55 UTC

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Unable to get Plesk System Events Notifications emails

Applicable to:

  • Plesk 11.5 for Windows

Symptoms

Unable to receive system events notifications configured in "Tools & Settings > Notification"
Check if ' psa.ServiceNodeConfiguration ' table contains only the following entry only:

"%plesk_bin%"\\dbclient.exe --direct-sql  --sql="SELECT * from ServiceNodeConfiguration" where section='MailGate';

serviceNodeId section name value
1 MailGate protocol none

Cause

The component 'External SMTP server' was configured in the system and incorrectly removed afterwardes, leaving the orphan entry ( MailGate ) in ' psa.ServiceNodeConfiguration ' table.

Resolution

Remove this extra entry from ' psa.ServiceNodeConfiguration ' table

"%plesk_bin%"\\dbclient.exe --direct-sql  --sql="delete from ServiceNodeConfiguration where section='MailGate'";
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