How to log in to Plesk?

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  • Avatar
    Greg Felton

    Dear Plesk:

    I need to reset my password but I get no link from Plesk. I just get a message that says: A Responsive Email template.

    How can I contact someone at Plesk to help me reset my password?

     

    Thanks,

    Greg Felton

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    Ivan Postnikov

    Hello Greg Felton

    In case you have the server administrator access, use this instruction: https://support.plesk.com/hc/en-us/articles/213381869

    If you're renting a hosting from a hosting company, it's required to contact the company, from which you're renting it.

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    Javed Khan

    Hi, could you please update the Domain Name Server in the records so our site start working.

     

    THANKS

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    Ivan Postnikov

    Hello Javed Khan

    Plesk is a product used by web hosters to manage hosting servers. You will need to contact the company, which provides hosting services to you.

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    Christiane

    Como faço para solicitar o aumento de minha memória na hospedagem?

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    Cbordon

    Hello,

    Today my website has unexpectedly stopped working without any code changes.

    I can not even get to the Plesk GUI using the :8443 method (I usually am able to), without getting a "This site can’t be reached" error.

     

    Any probable causes for this? Was my site the target of a DDOS attack?

     

    Thank you.

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    Mikhail Shport

    Hello Cbordon,

    It seems the issue can be related to the fact the server itself is unavailable. Hence I recommend you contact the hosting provider for further investigation.
    If access to the server is possible I suggest you create a request to Technical Support in order to check the issue further.

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    Jerald Bricker

    My programs need to find files in the home directory.  What is the disk drive letter to use?  Example:  G:\PleskVhosts\aubrick.net\httpdocs.  What letter should I use instead of G?

    Thanks

     

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    yasin khan

    i have been blocked can anyone tell me the solution 

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    Bernard Ezeh

    Hello

    I purchased windows shared / windows enterprise hosting plan through HostGator on 22/Nov/2021 for domain www.beyonddchange.com. Unfortunately, HostGator did not provide me any login details (username and password) for the control panel (Plesk). Consequently, I cannot login to Plesk. I called HostGator to report the issue, but they redirected me to your team.

    Kindly provide me my username and password for Plesk for domain www.beyonddchange.com.

    Best Regards,

    Bernard

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    Alok Singh

    Dear Plesk, 

    I have two-factor authentication enabled for login and I recently damaged my phone. Is there a way to disable 2F authentication?  I've blocked all ways to access details and this is production?

    My registered email is admin@dpskanpur.com

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    Kristof Josef

    I'm stuck on how to create Username? any assistant please!!

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    Anastasia Zyrianova

    Hello Kristof Josef,

    User with the name 'admin' is created by default during the Plesk initialization.

    If the password for user 'admin' is lost, use any other available method from the article to log in to Plesk. 
    You may also try the solution from the following article for resetting the user 'admin' password via the command line.

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    ouk vora

    very hard to use plesk , i'm try to upload my website but it still go to default website plesk information.

     

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    CHARLIE WAN

    Dear Sir/Madam,

    Previously we can use either mobile chrome or plesk mobile to login the file and database management.

    But recently when using mobile chrome to load e123.sgcloudhosting.com, it is blank page.

    And when using plesk mobile, can login the file management,but cannot login database.

    Don't know what is the problem.

    Thanks

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    Nawar Malji

    Good

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    Emir Demirtaş

    kullanıcı adını nerden alıcaz

     

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    Anastasia Zyrianova

    Hello Emir Demirtaş,

    Please clarify which username do you mean? Do you know the password for user 'root' (for Linux) or user 'Administrator' (for Windows)?

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    Vojkan Cvijanovic (Edited )

    After installation of Plesk on Ubunutu 22.04 via one-click install, what username and password should be used?
    I tried many options, but none of them works:
    U: admin / P: admin
    U: admin / P: "root password"
    U: root / P: "root password"

    I have also read: https://docs.plesk.com/en-US/obsidian/administrator-guide/about-plesk/logging-in-to-plesk-for-the-first-time.74769/ , but it didn't help.

     

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    Anastasia Zyrianova

    Hello Vojkan Cvijanovic,

    In general, the 'root-root password' combination should work unless this option is disabled in the 'panel.ini' file.

    If the password for user 'admin' was not set or was lost, you may consider generating a one-time login link to log in to Plesk without a password or resettings the password as per the article: https://support.plesk.com/hc/en-us/articles/213381869.

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    Marie-Lyne LEPERLIER

    Comment répondre à une offre d'emploi dont le lien nous renvoi vers cette page ?

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    adrianus Da Costa Meas

    good afternoon sir, why can't we login to this site anymore?

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    Norbert Harms

    I look so much forward to the day, all these PLESK IT EXPERTS realise what crap their PLESK panel is. Nothing works, nothing is correct what they talk, nothing is understood what is told to them.

    They can't even get a simple Plesk Panel login process working.

    Oh, now I need to explain again  for the next 25 weeks. Right!

    Well, Plesk IT Experts, why don't you login to your own creation, click on "Web Hosting Access", Change (because YOUR original credentials, given to automatically generated by your creation won't work) those credentials to whatever you want and then try to login.

    Go on, Try your own creation and then get back to me. I wanna read your intelligent comment again.

    I'm so rude, am I?

    I am sick and tired of this crap!

     

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    Anastasia Zyrianova

     Hello Norbert,

    Let me highlight that credentials from 'Domains > example.com > Web Hosting Access' menu can not be used to access the Plesk panel. They are system users' credentials that are required for accessing the server over FTP and SSH/RDP if allowed.

    The article above described all the available methods for accessing Plesk either knowing the Plesk 'admin' user password or SSH/RDP credentials.
    To reset the Plesk admin's password please refer to another article: https://support.plesk.com/hc/en-us/articles/213410689.

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    Norbert Harms

    You're talking about two different things, Anastasia, and that, without understanding my point. 

    Plesk will hear from me on another occasion and then they can explain their chaos (following my screenshots).

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    Norbert Harms

    That said, in "English", what does "Web Hosting Access" translate into 'Your' Language? Because in MY language it translates what the words say!: Web ...Hosting ...Access. Language can be so simple, if you can speak/comprehend it, without saying something what you don't mean and mean something but can't say it. 

    Too confusing?

    Sure it is. Based on Plesk IT Experts replies to ANY query.

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    Michael Melio

    where's the login?

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