Unable to change password for mailbox: websrvmng failed: Directory doesn't exist

Created:

2016-11-16 13:22:43 UTC

Modified:

2017-08-08 13:39:54 UTC

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Unable to change password for mailbox: websrvmng failed: Directory doesn't exist

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

Unable to change password for a mailbox:

    Error: websrvmng failed: Directory 'C:\\Inetpub\\vhosts\\fs\\private\\a5273f686526e6778083523fccadb8b6' doesn't exist
at (WebServerAdapter::addVirtualDir line 1788)
at addVirtualDir(example.com, , files/private/user, C:\\Inetpub\\vhosts\\fs\\private\\a5273f686526e6778083523fccadb8b6)(WebServerAdapter::addVirtualDir line 1862)
at addFSPrivateVDir(example.com, files/private/user)(WebServerManager::addFSPrivateVDir line 2345)
at execute console command --add-fs-private-vdir(vconsoleapp::start line 100)
at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin64\\websrvmng.exe" --add-fs-private-vdir "--vhost-name=example.com" "--vdir-name=files/private/user" "--vdir-path=private/a5273f686526e6778083523fccadb8b6"(vconsoleapp::run line 117)
(Error code 1)

Unable to open File Sharing menu for a domain:

    Internal error: The directory does not exist

Cause

File Sharing directories structure \\Inetpub\\vhosts\\fs\\private\\ is corrupted or absent.

Resolution

Repair directory structure:

"%plesk_bin%\\file-sharing.exe" --sync
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