Plesk and its command-line utilities do not work due to missing Plesk packages

Kuzma Ivanov

Updated November 11, 2022 05:14

Plesk for Linux kb: technical ABT: Group A

Applicable to:

Plesk for Linux

Symptoms

Plesk is not accessible with a "404 Not found nginx" error or a blank page.
Plesk command-line utilities are unavailable, for example:

# plesk bin domain -l
Unknown Plesk command-line utility: "domain"
Plesk version cannot be retrieved:

# plesk -v
open /usr/local/psa/version: no such file or director
The plesk-core package is missing on the server:

# rpm -qa | grep plesk-core

Cause

Plesk installation is corrupted: the Plesk packages have been removed according to a package manager log:

- On CentOS/RHEL-based distributions:
  
  # grep Erased /var/log/yum.log | grep 'psa\|plesk'
  Nov 01 10:00:00 Erased: psa-firewall-17.8.11-cos7.build1708180301.19.x86_64
  Nov 01 10:00:00 Erased: psa-updates-17.8.11-cos7.build1708180326.12.noarch
  Nov 01 10:00:00 Erased: plesk-core-17.8.11-cos7.build1708180301.19.x86_64
  <...>
- On Debian/Ubuntu-based distributions:
  
  # grep remove /var/log/dpkg.log | grep 'psa\|plesk'
  2018-01-01 10:00:00 remove psa-mnemo:all 4.2.14-debian8.0.build1708180425.15 <none>
  2018-01-01 10:00:00 remove psa-updates:all 17.8.11-debian8.0.build1708180326.12 <none>
  2018-01-01 10:00:00 remove plesk-core:amd64 17.8.11-debian8.0.build1708180301.19 <none>
  <...>

Resolution

Connect to the Plesk server via SSH.
Download Plesk Installer:

# wget http://autoinstall.plesk.com/plesk-installer
Make the file executable:

# chmod +x plesk-installer
Start Plesk Installer and install the missing packages:

# ./plesk-installer
On the Main components list for Plesk page, select Plesk for installation and proceed further.

MYSQL_LIN: Main components list for Plesk
========================================

31 of 55 components selected

Please select the components of Plesk you want to install:

1. [*] Plesk
2. [=] BIND DNS server
...

Note: If Plesk Installer fails with the error " Unknown database 'psa'", restore the psa database according to this KB article first.
On Debian/Ubuntu-based distributions, re-link Plesk installation directory using these commands:

# unlink /usr/local/psa
# rm -rf /usr/local/psa
# ln -s /opt/psa /usr/local/psa
Log in to Plesk.

Comments

6 comments

Leslie Bray April 28, 2019 18:23

None of these commands work.

plesk-installer 100%[===================>] 9.24K --.-KB/s in 0s

2019-04-28 18:06:15 (222 MB/s) - 'plesk-installer' saved [9465/9465]

bash-4.3$ # chmod +x plesk-installer./plesk-installer

bash-4.3$ 1. [*] Plesk

bash: 1.: command not found

bash-4.3$ 2. [=] BIND DNS server plesk

bash: 2.: command not found

bash-4.3$ * Plesk

bash-4.3$ (*) Plesk

bash: syntax error near unexpected token `Plesk'

bash-4.3$ 1. (*) Plesk

bash: syntax error near unexpected token `*'

bash-4.3$ .plesk-installer

bash: .plesk-installer: command not found

bash-4.3$ wget http://autoinstall.plesk.com/plesk-installer

--2019-04-28 18:13:10-- http://autoinstall.plesk.com/plesk-installer

Resolving autoinstall.plesk.com (autoinstall.plesk.com)... (//////////)

Connecting to autoinstall.plesk.com (autoinstall.plesk.com)(----------)... connected.

HTTP request sent, awaiting response... 200 OK

Length: 9465 (9.2K) [application/octet-stream]

Saving to: 'plesk-installer.1'

plesk-installer.1 100%[===================>] 9.24K --.-KB/s in 0s

2019-04-28 18:13:12 (242 MB/s) - 'plesk-installer.1' saved [9465/9465]

bash-4.3$ chmod +x plesk-installer

bash-4.3$ (*) Plesk

bash: syntax error near unexpected token `Plesk'

bash-4.3$ plesk

bash: plesk: command not found

bash-4.3$ * Plesk

bash-4.3$ = bind dns server

bash: =: command not found

bash-4.3$ unlink /usr/local/psa

bash: unlink: command not found

bash-4.3$ rm -rf/usr/local/psa

rm: invalid option -- '/'

0

Comment actions Permalink
Nikita Nikushkin April 30, 2019 03:13

Hi @Leslie Bray,

As far as I can see, you are not logged as root and thus, most of the commands, do not work for you

Connect to the server as root and try the commands one more time

0

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Data Network May 07, 2019 17:32

Hello, I remove postfix with apt-get purge postfix command,, I did realize that some plesk packages were deleted, my foul,,
with command
grep remove /var/log/dpkg.log | grep 'psa\|plesk'
I have:
2019-05-07 11:41:33 remove plesk-config-troubleshooter:amd64 17.8.11-debian9.0.build1708190219.21 <none>
2019-05-07 11:41:34 remove plesk-l10n:all 17.8.11-debian9.0.build1708181025.13 <none>
2019-05-07 11:41:36 remove psa-drweb-configurator:amd64 17.8.11-debian9.0.build1708180301.19 <none>
2019-05-07 11:41:36 remove psa-spamassassin:amd64 17.8.11-debian9.0.build1708180301.19 <none>
2019-05-07 11:41:39 remove plesk-mail-pc-driver:amd64 17.8.11-debian9.0.build1708180927.11 <none>
2019-05-07 11:41:43 remove plesk-management-node:amd64 17.8.11-debian9.0.build1708180301.19 <none>
2019-05-07 11:41:43 remove plesk-repair-kit:all 17.8.11-debian9.0.build1708190322.14 <none>
2019-05-07 11:41:44 remove psa-firewall:amd64 17.8.11-debian9.0.build1708180301.19 <none>
2019-05-07 11:41:45 remove psa-updates:all 17.8.11-debian9.0.build1708180326.12 <none>
2019-05-07 11:41:45 remove plesk-core:amd64 17.8.11-debian9.0.build1708180301.19 <none>

my question is,,, is it safe ./plesk-installer..?
will I lost information..?

0

Comment actions Permalink
Nikita Nikushkin May 08, 2019 01:43
Hi @Data Network,

> my question is,,, is it safe ./plesk-installer..?

Yes, you are right here - in order to install removed files back, download Plesk installer, run it and follow instructions on the screen:
```
# wget https://autoinstall.plesk.com/plesk-installer
# chmod +x plesk-installer
# ./plesk-installer
```
> will I lost information..?

Depends on which information we are talking about...Websites, mail, databases will not be affected, however, configuration files were removed by specifying the "purge" directive previously, so, all customization in such configs will be lost
0

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Gjimi July 15, 2020 19:29

after update 15.07.2020 (CET) there are various errors

traps: php-fpm[29587] trap invalid opcode ip:55ccc882de14 sp:7ffdf85b44e0 error:0 - in php-fpm[55ccc845b000+4c8000]

Website: Error 500

# plesk repair installation:
WARNING:Skip fixing 'plesk-config-troubleshooter': Cannot find deb-archive for package plesk-config-troubleshooter (18.0-v.debian.9+p18.0.28.1+t200630.1010)
WARNING:Skip fixing 'plesk-libboost-1.65': Cannot find deb-archive for package plesk-libboost-1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-atomic1.65': Cannot find deb-archive for package plesk-libboost-atomic1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-chrono1.65': Cannot find deb-archive for package plesk-libboost-chrono1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-date-time1.65': Cannot find deb-archive for package plesk-libboost-date-time1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-filesystem1.65': Cannot find deb-archive for package plesk-libboost-filesystem1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-iostreams1.65': Cannot find deb-archive for package plesk-libboost-iostreams1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-log1.65': Cannot find deb-archive for package plesk-libboost-log1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-program-options1.65': Cannot find deb-archive for package plesk-libboost-program-options1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-regex1.65': Cannot find deb-archive for package plesk-libboost-regex1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-serialization1.65': Cannot find deb-archive for package plesk-libboost-serialization1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-system1.65': Cannot find deb-archive for package plesk-libboost-system1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-libboost-thread1.65': Cannot find deb-archive for package plesk-libboost-thread1.65 (1.65.1-debian.9.171017.1047)
WARNING:Skip fixing 'plesk-liblog4cpp-0.3.5': Cannot find deb-archive for package plesk-liblog4cpp-0.3.5 (0.3.5rc2-debian.9.171017.1348)
WARNING:Skip fixing 'plesk-libpoco-1.7.8': Cannot find deb-archive for package plesk-libpoco-1.7.8 (1.7.8p3-debian.9.171017.1154)
WARNING:Skip fixing 'plesk-libstdc++6.3.0': Cannot find deb-archive for package plesk-libstdc++6.3.0 (6.3.0-debian.9.171005.2356)
WARNING:Skip fixing 'plesk-milter': Cannot find deb-archive for package plesk-milter (8.14.5-debian.9.171117.1620)
WARNING:Skip fixing 'plesk-resctrl': Cannot find deb-archive for package plesk-resctrl (18.0-v.debian.9+p18.0.28.1+t200630.1010)
WARNING:Skip fixing 'pp17.8.11-bootstrapper': Cannot find deb-archive for package pp17.8.11-bootstrapper (17.8.11-debian9.0.build1708190409.21)
WARNING:Skip fixing 'psa-pear': Cannot find deb-archive for package psa-pear (1.10.5-20180124.debian9.0.18012417)
WARNING:Skip fixing 'sw-engine-cli-2.24': Cannot find deb-archive for package sw-engine-cli-2.24 (2.24.13-debian.9.190731.1634)

# apt download psa-pear
E: Can't find a source to download version '1.10.5-20180124.debian9.0.18012417' of 'psa-pear:amd64'

0

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Ivan Postnikov July 16, 2020 15:27

Hello Gjimi

As I can see, you've created a support request already. Please, expect an update there.

Such issues usually require additional investigation.

0

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