How to unlock an account in Plesk 9.5 if it is locked because wrong password was entered more than three times?

Created:

2016-11-16 13:22:30 UTC

Modified:

2017-08-16 16:55:15 UTC

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How to unlock an account in Plesk 9.5 if it is locked because wrong password was entered more than three times?

Applicable to:

  • Plesk 10.x for Linux

Question

How to unlock an account in Plesk 9.5 if it is locked because wrong password was entered more than three times?

Answer

Plesk 9.5 includes a security feature that locks users from logging in if the password was entered incorrectly multiple times within a specified time frame (3 times in 3 minutes by default).

To unlock the interface use the following command as root in the system.

# MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e "delete from lockout"
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