Unable to log into Plesk Mobile App under a subscription user

Created:

2016-11-16 13:22:07 UTC

Modified:

2017-08-08 13:44:51 UTC

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Unable to log into Plesk Mobile App under a subscription user

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

When trying to log into Plesk Mobile app under a subscription user, the following error is shown:

"An internal error has occurred. Please contact our support reps"

Cause

Plesk Mobile can be accessed only by the following Plesk users:

  • Plesk Administrator (additional administrators as well)
  • Customers
  • Resellers

No subscriber can get access with his/her credentials.

Resolution

Plesk Mobile additionally gives Plesk administrators and their customers mobile access to management of their domains.

More information about managing Plesk from mobile devices can be found here .

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