Parallels Premium Outgoing Antispam is getting stopped after starting

Created:

2016-11-16 13:22:07 UTC

Modified:

2017-08-08 13:39:44 UTC

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Parallels Premium Outgoing Antispam is getting stopped after starting

Applicable to:

  • Plesk for Linux

Symptoms

Could not start Parallels Premium Outgoing Antispam (PPOA):

~# /etc/init.d/ctasd_initd start

ctasd_initd[7073]: Starting Parallels Premium Outgoing Antispam running ctasd from /opt/ctch/ctasd
ctasd[7087]: Loading configuration file /etc/ctasd/ctasd-out.conf
ctasd_initd[7073]: Loading configuration file /etc/ctasd/ctasd-out.conf
ctasd[7089]: Create ASAP Main object failed [SingleEngine] - Failed to get machine IP - Error (0)
ctasd[7089]: Init engines failed

Cause

Server hostname could not be resolved properly.

Resolution

Update server hostname:

  1. Edit /etc/HOSTNAME

    # vi /etc/HOSTNAME  
    or
    # echo server.example.com > /etc/HOSTNAME
  2. Now, you need to edit /etc/hosts file, enter:

    vi /etc/hosts

Properly configured server:

~# cat /etc/HOSTNAME
server.example.com
~# cat /etc/hosts
127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
::1 localhost localhost.localdomain localhost6 localhost6.localdomain6
10.39.0.41 server.example.com server
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