The update of Parallels Panel has failed: "Syntax error in file panel.inf3: Error parsing Element"

Created:

2016-11-16 13:22:03 UTC

Modified:

2017-08-10 08:45:12 UTC

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The update of Parallels Panel has failed: "Syntax error in file panel.inf3: Error parsing Element"

Applicable to:

  • Plesk

Symptoms

During attempt to install the microupdate for Plesk Panel the following error occurs:

Syntax error in file C:\\ParallelsInstaller\\parallels\\panel.inf3:
Error parsing Element.
Not all packages were installed.
Please, contact product technical support.

Connection drops, as a result panel.inf3 file is not fully downloaded, autoisntaller cannot parse it.

Cause

The issue is temporary and caused by network connectivity issue to one of the autoinstaller mirrors.

Resolution

As a workaround use another autoinstaller mirror, add the following IP addresses for autoinstall-win.pp.parallels.com to the hosts file:

93.184.221.133      US, Kansas
68.232.34.73 US, California
72.21.81.253 US, California
46.22.75.111 EU, United Kingdom
72.21.89.132 EU, Germany

For example:

93.184.221.133 autoinstall-win.pp.parallels.com
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