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Website hosted in Plesk for Windows fails to load: The FastCGI process exceeded configured activity timeout

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Kuzma Ivanov
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Plesk for Windows kb: technical ABT: Group A

Applicable to:

  • Plesk for Windows

Symptoms

  • A website is showing one of the following error messages in a web-browser:

    PLESK_INFO: HTTP Error 500.0 - Internal Server Error
    C:\Program Files (x86)\Plesk\Additional\PleskPHP56\php-cgi.exe - The FastCGI process exceeded configured request timeout

    PLESK_INFO: HTTP Error 500.0 - Internal Server Error
    C:\Program Files (x86)\Parallels\Plesk\Additional\PleskPHP56\php-cgi.exe - The FastCGI process exceeded configured activity timeout

  • When installing a WordPress plugin via WordPress Admin Dashboard, the operation fails with:

    PLESK_INFO: Installation failed: 500 Internal Server Error [! - [if IE 6]] [! [Endif] -] Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to get the error.

    and the following error message appears in IIS failed request tracing log, when enabled:

    CONFIG_TEXT: The FastCGI process exceeded configured activity timeout.

Cause

Activity timeout or request timeout for FastCGI is insufficient.

Resolution

  1. Log in to Plesk.

  2. Go to Domains > example.com > PHP Settings.

  3. Scroll down to "FastCGI settings" and switch on Enable FastCGI settings.

  4. Increase the activityTimeout and requestTimeout values, for example, to 200.


    Screenshot_2020-09-02_PHP_Settings_for_example_com_-_Plesk_Obsidian_18_0_29.png

  5. Apply the changes.

Comments

2 comments

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  • Avatar
    Hasan Gürsoy

    Updated as described for plan and for the subscription but didn't work. Had to manually configure on IIS Manager > FastCGI Settings

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  • Avatar
    Anton Maslov

    Hasan Gürsoy in case subscription is in "lock" status it remains unsynced with service plan. Also, if "hosting management" permissions is granted changes from the service plan are not propagated to the subscription.

    We do recommend changing this setting directly under subscription, since manual changes under IIS might be overwritten since configuration managed by Plesk.

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