On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Website hosted in Plesk for Windows fails to load: The FastCGI process exceeded configured activity timeout

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    Hasan Gürsoy

    Updated as described for plan and for the subscription but didn't work. Had to manually configure on IIS Manager > FastCGI Settings

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    Anton Maslov

    Hasan Gürsoy in case subscription is in "lock" status it remains unsynced with service plan. Also, if "hosting management" permissions is granted changes from the service plan are not propagated to the subscription.

    We do recommend changing this setting directly under subscription, since manual changes under IIS might be overwritten since configuration managed by Plesk.

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