After Plesk Billing user was unsuspended it could not log in to the Plesk Panel or Plesk Billing panel.
'clients.client_active' of this customer in
'billing' database is still equal to
'0' instead of
- Change client's password and try to log in with the new password.
- Check records in '
billing' database for this customer.
select cl.client_id, cl.client_status, cl.client_active, cl.sync_status, cont.contact_username, cont.contact_password from clients cl inner join client_contacts cont on (cl.client_id=cont.client_id) where cont.contact_username="user";
user " is customer name.
client_status = 0 (customer is not suspended, canceled or archived) and
client_active = 0 , the issue is confirmed.
- In order to enable customer and allow him/her to log in to the Billing and Plesk panels the value
'client_active'should be set to