Unable to change admin's e-mail address

Created:

2016-11-16 13:21:33 UTC

Modified:

2017-08-08 13:09:22 UTC

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Unable to change admin's e-mail address

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

  • Impossible to change admin email in Plesk GUI in preferences tab. The following error is event viewer log:

    Execute phpcfg.exe --ch-admin-email "--new-email=testsupport@example.com" "--old-email=test@example.com" failed with error code 1: bad allocation
  • The following output in Plesk GUI:

    Error: Unable to update administrator information: Unable to update admin's email. Execute phpcfg.exe --ch-admin-email "--new-email=testsupport@example.com" "--old-email=test@example.com" failed with error code 1: bad allocation
    at modifyPhpAdminMail(testsupport@example.com, test@example.com)(phpcfg::modifyPhpAdminMail line 518)
    at execute console command --ch-admin-email(vconsoleapp::start line 100)
    at execute C:\\Parallels\\Plesk\\admin\\bin\\phpcfg.exe --ch-admin-email "--new-email=testsupport@example.com" "--old-email=test@example.com"(vconsoleapp::run line 117)
    at (execPleskUtil line 104)
    at Execute C:\\Parallels\\Plesk\\admin\\bin\\phpcfg.exe --ch-admin-email "--new-email=testsupport@example.com" "--old-email=test@example.com"(execPleskUtil line 109)
    at execute C:\\Parallels\\Plesk\\/admin/bin/ch_admin_email change testsupport@example.com test@example.com(vconsoleapp::run line 117)

Cause

Software issue #PPPM-4183 . It is fixed in Plesk Onyx.

Resolution

Upgrade to the latest Plesk version .

If upgrade is not possible:

As mailbox a@example.com can not be changed to aa@example.com , but it is possible to change a@example.com to b@example.com and then b@example.com can be changed to aa@example.com with no issues.

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