Cannot create email account:"Zend_Controller_Exception: Permission denied"

Created:

2016-11-16 13:20:36 UTC

Modified:

2017-08-16 16:58:37 UTC

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Cannot create email account:"Zend_Controller_Exception: Permission denied"

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

Getting below error while trying to create email account:

Internal error.
ERROR: Zend_Controller_Exception: Permission denied.#0 /usr/local/psa/admin/plib/CommonPanel/Controller/Action/Abstract.php(182): CommonPanel_Controller_Action_Abstract->_checkForgeryProtectionToken()
#1 /usr/local/psa/admin/externals/Zend/Controller/Action.php(502): CommonPanel_Controller_Action_Abstract->preDispatch()
#2 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('errorAction')
#3 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#4 /usr/local/psa/admin/plib/Smb/Application/Web.php(39): Zend_Controller_Front->dispatch(NULL)
#5 /usr/local/psa/admin/smb/application/public/index.php(14): Smb_Application_Web->run()
#6 {main} (Broker.php:336)

Cause

plesk-core package is corrupted/modified.

[root@ns3 conf]# rpm -V plesk-core-11.5.30-cos6.build115130819.13.x86_64
S.5....T. /etc/cron.d/plesk-backup-manager-task
S.5....T. /etc/init.d/psa
S.5....T. /usr/local/psa/PMM/agents/PleskX/Packer.pm
S.5....T. /usr/local/psa/PMM/agents/PleskX/PleskStructure.pm
S.5....T. /usr/local/psa/PMM/agents/PleskX/PleskX.pm
...
...
S.5....T. /usr/local/psa/admin/share/pmmcli/pmmcli_daemon.py
.......T. /usr/local/psa/admin/plib/FileManager.php
.......T. /usr/local/psa/admin/plib/FileManager/class.FileList.php
.......T. /usr/local/psa/admin/plib/Form/Abstract.php
...
.M....G.. /usr/local/psa/admin/sbin/mod_wrapper
S.5....T. /usr/local/psa/admin/smb/application/views/scripts/web/_sidebar/system-overview.phtml
S.5....T. /usr/local/psa/bin/pleskbackup
[root@ns3 conf]#

Resolution

  1. Download plesk-core for your version OS and Plesk from http://autoinstall.plesk.com/<Plesk_version>/<OS_version>/base/
  2. Reinstall plesk-core package:
    [root@ ~]# yum reinstall plesk-core-11.5.30-cos6.build115130819.13.x86_64.rpm
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2 Comments

  • 0
    Avatar
    earthnet

    Does this reinstall command would affect plesk configurations and data?

    Edited by earthnet
  • 0
    Avatar
    Lev Iurev

    Hi @earthnet, no, it does not.

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