Unable to access Plesk: Internal error: Domain Service Web not exists

Symptoms

Plesk shows the following error after login:

Internal error: Domain Service Web not exists: domain=sub.example.com, id=41
Domain Service Web not exists: domain=sub.example.com, id=41
File DSWeb.php
Line 76
Type PleskFatalException

The following errors may be thrown in the /var/log/plesk/panel.log file:

ERR [panel] Failed to search for WordPress instances on subscription example.com: Domain with id=270 was not found
ERR [panel] Attempt to change status of non-configured mail service. [domain_id = 270]
ERR [panel] Unable to load object of type PhDomain with id=270: Turn off domain failed: Unable to find service node for web service on domain with id=270
ERR [panel] Algunas de las suscripciones seleccionadas no fueron suspendidas.<br>Unable to load object of type PhDomain with id=270: Turn off domain failed: Unable to find service node for web service on domain with id=270
ERR [panel] No data.
ERR [panel] Failed to search for WordPress instances on subscription example.com: Resource with UID 'bd314c87-865a-46e6-b694-342e71899445' not found.

Cause

The domain mentioned in the error messages has been deleted, but PSA database still contains an entry for this domain.

Plesk database was not properly upgraded. The ' psa.DomainServices ' table has no records of the "web" type.

Resolution

Note: This solution involves editing of MySQL database using MySQL queries.

Note: Please check that the domain physically exists before making changes. If it does, back up all the domain content from the corresponding directories /var/www/vhosts/<domain> and /var/qmail/mailnames/<domain> (in case of Linux) or from C:\Inetpub\vhosts and %plesk_dir\MailEnable\postoffices% (in case of Windows).

There are several possible scenarios:

Scenario 1. Domain physically exists

1. Connect to the server over RDP (Plesk for Windows) or SSH (Plesk for Linux).

2. Create backups of the Plesk databases.

3. Access Plesk database. Run the following command in "cmd.exe command interpreter" (Plesk for Windows) or via "SSH command line" (Plesk for Linux):

   plesk db

4. Delete a domain from the PSA database and recreate it from scratch, for example:

   mysql> DELETE FROM domains WHERE id='41';
   Query OK, 1 row affected (0.04 sec)

5. Ensure that there are no orphaned records in the databases by the following way:

   • create databases backups as follows:

     MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump --skip-extended-insert --complete-insert -u admin psa > /root/psa`date +%F_%H-%M`.sql
     
     MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump --skip-extended-insert --complete-insert -u admin apsc > /root/apsc`date +%F_%H-%M`.sql
     
     ls -lt /root/ | head -n3
     total 31112
     -rw-r--r-- 1 root root 224955 Nov 23 22:45 apsc2015-11-23_22-45.sql
     -rw-r--r-- 1 root root 14023153 Nov 23 22:44 psa2015-11-23_22-44.sql

   • search for the values mentioned in the error messages, for example:

     grep 'bd314c87-865a-46e6-b694-342e71899445' /root/apsc2015-11-23_22-45.sql
     grep 'bd314c87-865a-46e6-b694-342e71899445' /root/psa2015-11-23_22-44.sql
     grep 'example' /root/apsc2015-11-23_22-45.sql
     
     grep 'example' /root/psa2015-11-23_22-44.sql | grep -v -E 'log_components|exp_event'
     INSERT INTO `Configurations` (`id`, `name`, `serviceNodeId`, `file`, `version`, `objectType`, `objectId`, `status`, `active`, `description`, `errorFile`) VALUES (115,'nginxDomainWebmail',1,'/etc/nginx/plesk.conf.d/webmails/example.com_webmail.conf','14240541100.61180300','nginxDomain',28,'ok','true',NULL,'');
     INSERT INTO `Configurations` (`id`, `name`, `serviceNodeId`, `file`, `version`, `objectType`, `objectId`, `status`, `active`, `description`, `errorFile`) VALUES (117,'nginxDomainVhost',1,'/var/www/vhosts/system/example.com/conf/nginx.conf','14307435570.48796000','nginxDomain',28,'ok','true',NULL,'');
     INSERT INTO `Configurations` (`id`, `name`, `serviceNodeId`, `file`, `version`, `objectType`, `objectId`, `status`, `active`, `description`, `errorFile`) VALUES (896,'domainVhost',1,'/var/www/vhosts/system/example.com/conf/httpd.conf','14483138520.02185500','domain',270,'error','true','Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainVhost.php, error = Template_Exception: No data.\

6. Remove found orphaned records. For example:

   MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e "DELETE FROM Configurations WHERE id IN (115,117,896)"
   MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e "DELETE FROM dns_zone WHERE id=272"
   MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e "DELETE FROM hosting WHERE dom_id=270"

Scenario 2. Domain does not physically exist

1. Connect to the server over RDP (Plesk for Windows) or SSH (Plesk for Linux).

2. Access Plesk database. Run the following command in "cmd.exe command interpreter" (Plesk for Windows) or via "SSH command line" (Plesk for Linux):

   plesk db

3. Change htype of incorrectly removed domain to none :

   mysql> update domains set htype='none' where id=41;

4. Domain will become visible in Plesk interface with "No hosting".

5. Remove the domain through Plesk interface.

Scenario 3. Applicable when domain exists or does not exists.

1. Connect to the server over RDP (Plesk for Windows) or SSH (Plesk for Linux).
2. Create backups of the Plesk databases.

3. Access Plesk database. Run the following command in "cmd.exe command interpreter" (Plesk for Windows) or via "SSH command line" (Plesk for Linux):

   plesk db

4. Add the missing entries to the PSA database with MySQL query:

   First, check that there is an entry in 'DomainServices' for this domain:

   mysql> select * from DomainServices where dom_id = 41;
   +-----+--------+------+--------+---------------+----------------+
   | id | dom_id | type | status | parameters_id | ipCollectionId |
   +-----+--------+------+--------+---------------+----------------+
   | 322 | 41 | mail | 16 | 585 | 322 |
   +-----+--------+------+--------+---------------+----------------+
   1 row in set (0.00 sec)

   Then, add a similar "web"-type entry, and add related records to 'IpAddressesCollections' :

   mysql> begin;
   mysql> select @dom_id := <missing_domain_id>;
   mysql> select @ip := (select dr.val from dns_recs dr, domains d where d.id = @dom_id and dr.dns_zone_id = d.dns_zone_id and dr.type = 'A' and dr.host = concat(d.name,'.'));
   mysql> select @ip_id := (select id from IP_Addresses where ip_address = @ip);
   mysql> INSERT INTO IpCollections VALUES (NULL);
   mysql> SELECT @ip_collection_id := LAST_INSERT_ID();
   mysql> insert into IpAddressesCollections (ipCollectionId, ipAddressId) values (@ip_collection_id, @ip_id);
   mysql> insert into DomainServices (dom_id, type, status, parameters_id, ipCollectionId) values (@dom_id, 'web' , 0, 0, @ip_collection_id);
   mysql> commit;