Contact form on Web Presence Builder site cannot send email

Created:

2016-11-16 13:19:50 UTC

Modified:

2017-08-08 13:41:24 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Contact form on Web Presence Builder site cannot send email

Applicable to:

  • Web Presence Builder

Symptoms

The contact form on a published Web Presnece Builder (WPB) site cannot send any email message.

Cause

It may be caused by the fact that SMTP service is disabled on the host where the problem WPB site is published. Contact forms are using mail function from the server where the site is published, and therefore it is crucial that the SMTP service is turned on on the server.

Resolution

Enable the SMTP service on the host where the problem WPB site is published.

Note: It is possible to use external mail server, but for Windows publishings server only. Add additional PHP directives SMTP and smtp_port in domain's php.ini file:

    SMTP=<external_smtp_server>

<external_smtp_server> - host name or IP address of the SMTP server PHP should use for mail sent with the mail() function;

    smtp_port=<port_number>

port_number> - number of the port to connect to the server specified with the SMTP setting when sending mail with mail(); defaults to 25.

Have more questions? Submit a request
Please sign in to leave a comment.