Applicable to:
- Plesk for Linux
Symptoms
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Unable to create a mail account for an existing domain or plesk repair mail utility fails with one of the following errors:
PLESK_ERROR: Error: mailmng-outgoing failed: ERROR:outgoing:mails.domain_id may not be NULL
PLESK_ERROR: Error: mailmng-outgoing failed: ERROR:outgoing:domains.subscription_id may not be NULL
PLESK_ERROR: Error: mailmng-outgoing failed: ERROR:outgoing:mail_aliases.mail_id may not be NULL
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Unable to send emails, the following error might be found in the log file
/var/log/maillog:CONFIG_TEXT: There was an error sending your message: Server is not accepting SMTP connections. Error in mail clients can appear during sending emails: 554 5.7.0 The message could not be sent. You are not allowed to use sendmail utility. Errors can appear when emails are sent to one of the mailboxes of domain example.com: "550 5.1.1 mailbox@example.com: Recipient address rejected: User unknown in virtual mailbox table"
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Unable to send emails with PHP mail even though sendmail is enabled in Plesk, the following error is shown in the log file
/var/log/maillog:CONFIG_TEXT: plesk sendmail[7372]: handlers_stderr: ERROR:__main__:Rejecting message: system user uid='11088' is not allowed to send mail
plesk sendmail[7372]: handlers_stderr: DATA REPLY:554:5.7.0 Your message could not be sent. The user sysuser is not allowed to send email.#012REJECT
plesk sendmail[7372]: REJECT during call 'limit-out' handler
Cause
Inconsistency in the Plesk database and/or the internal SQLite database controlling outgoing mail limits.
Resolution
Note: The solution described in this article requires root access, if it's not available please contact the hosting service provider
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Connect to the server via SSH
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In case there is any customization in the Mail Server configuration files, back them up:
For Postfix:
# cp -rp /etc/postfix{,.old}
For Qmail:
# cp -rp /var/qmail/control{,.old}
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# plesk db dump psa apsc > psa_apsc_backup.sql
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Repair any Plesk database inconsistency:
# plesk repair db -y
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Repair any mail inconsistencies:
# plesk repair mail -y
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If the issue persists, back up the outgoing mail limits database:
# mv /var/lib/plesk/mail/outgoing/data.db{,_bk}
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Repair outgoing limits configuration:
On RHEL/CentOS based systems:
# /usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore
On Debian/Ubuntu based systems:
# /usr/lib/plesk-9.0/remote_mail_restore/mail_outgoing_restore
Comments
2 comments
Hi,
I still get this error while adding a new alias:
Error: mailmng-outgoing failed: ERROR:__main__:mail_aliases.mail_id may not be NULL
There is nothing to repair:
# plesk repair db -n
Checking the Plesk database using the native database server tools .. [OK]
Checking the structure of the Plesk database ........................ [OK]
Checking the consistency of the Plesk database ...................... [OK]
Error messages: 0; Warnings: 0; Errors resolved: 0
# plesk repair mail -n
Repairing the mail server configuration ............................. [OK]
Error messages: 0; Warnings: 0; Errors resolved: 0
Oh wait, it did add the alias despite the error message.
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