Mail tab for a domain is missing from Plesk: PleskFatalException: domain is not set!

Symptoms

• The Mail menu for a domain is not available. 

  Or:

  Mail tab exists, however, when clicking it, Plesk shows the following:

  PLESK_WARN: Warning: Permission denied

• Mail service cannot be enabled using command line tool plesk bin mail:

  # plesk bin mail --on example.com
  An error occurred while turning mail service for domain on or off: unable to define mail domain service ID
  exit status 1

  C:\> plesk bin domain -u example.com -mail_service true
  mailmng failed: MEAOPO.PostOffice.AddPostOffice failed for name example.com [example.com]
  at (MailEnable::MailEnableDomain::MailEnableDomain line 25)
  at execute console command --add-domain(vconsoleapp::start line 93)
  at execute "C:\Program Files (x86)\Plesk\admin\bin\mailmng" --add-domain "--domain-name=example.com" "--disk-quota=-1"(vconsoleapp::run line 110)
  (Error code 1)
  exit status 1

• An error like the following can be observed in Plesk UI:

  PLESK_ERROR: PleskFatalException: domain is not set!

  Or:

  The following error is received in API response:

  CONFIG_TEXT: <status>error</status> 
  <errcode>7002</errcode> 
  <errtext>Unable to turnOff mails</errtext> 

• The entry with the type mail is absent in the psa database for the domain:
  On the healty server:
  

  mysql> select * from DomainServices where dom_id=(select id from domains where name='example.com');
  +----+--------+-----------+--------+---------------+----------------+
| id | dom_id | type      | status | parameters_id | ipCollectionId |
+----+--------+-----------+--------+---------------+----------------+
| 95 |    37 | maillists |      0 |            0 |            95 |
| 96 |    37 | mail      |      0 |          176 |            96 |
| 97 |    37 | web      |      0 |            0 |            97 |
+----+--------+-----------+--------+---------------+----------------+
3 rows in set (0.00 sec)
  When the issue is present:

  mysql>  select * from DomainServices where dom_id=(select id from domains where name='example.com');
  +----+--------+-----------+--------+---------------+----------------+
| id | dom_id | type      | status | parameters_id | ipCollectionId |
+----+--------+-----------+--------+---------------+----------------+
| 95 |    37 | maillists |      0 |            0 |            95 |
| 97 |    37 | web      |      0 |            0 |            97 |
+----+--------+-----------+--------+---------------+----------------+
2 rows in set (0.00 sec)

Cause

This is Plesk bug with ID PPPM-7251 which is planned to be fixed in future product updates.

Resolution

1. Log into Plesk UI.

2. Open Plesk > Tools & Settings > Mail > Mail Server Settings and ensure that option Enable mail management functions is on.

Or activate mail service for the domain by command-line while logged in to the server via SSH (for Linux OS) or RDP (for Windows OS) as follows:

• For Linux:

  # /usr/local/psa/bin/mail --update-service example.comd -status enabled -ignore-nonexistent-options
  # /usr/local/psa/bin/mail --on example.com -ignore-nonexistent-options
  # /usr/local/psa/bin/domain --info example.com | grep 'Mail service'
  Mail service: On

• For Windows:

  "%plesk_dir%\bin\domain" --update example.com -mail_service true
  "%plesk_dir%\bin\domain" --info example.com | findstr /C:"Mail service"
  Mail service: On

If this did not help, use the steps below:

• Automatic recovery for Linux:

  1. Download this script for Linux.

     # wget https://support.plesk.com/hc/article_attachments/115004385649/mail_restore_lin.zip
     # unzip mail_restore_lin.zip

  2. Make it executable:

     # chmod +x ./mail_restore.sh

  3. Run the script with a domain name as an argument:

     # ./mail_restore.sh example.com

  4. To restore several domains, execute the command:

     # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -sNe "select d.name from domains d join DomainServices ds on d.id=ds.dom_id where dom_id not in (select dom_id from DomainServices where type='mail')" > domain_list.txt

     And then run the script:

     # while read dname; do /root/mail_restore.sh $dname; done < domain_list.txt

• Automatic recovery for Windows:

  1. Download and unpack this script for Windows.

  2. Run the script with a domain name as an argument in PowerShell:

     .\mail_restore.ps1 example.com

• Manual recovery for Linux and Windows:

  1. Access Plesk database from command line.

  2. Run the following queries, having replaced the domain name with a valid one:

     mysql> SELECT @ID:=max(id)+1 FROM psa.Parameters;
     +----------------+
     | @ID:=max(id)+1 |
     +----------------+
     | 6 |
     +----------------+
     
     mysql> INSERT INTO psa.Parameters VALUES (@ID,'mailProviderInstanceId','');
     
     mysql> INSERT INTO psa.Parameters VALUES (@ID,'mailProviderType','local');
     
     mysql> INSERT INTO psa.Parameters VALUES (@ID,'mailProviderUid','local');
     
     mysql> INSERT INTO psa.Parameters VALUES (@ID,'nonexist_mail','reject');
     
     mysql> SELECT @IPID:=max(id)+1 FROM psa.IpCollections;
     +------------------+
     | @IPID:=max(id)+1 |
     +------------------+
     | 11 |
     +------------------+
     
     mysql> INSERT INTO psa.IpCollections VALUES (@IPID);
     
     mysql> SELECT @DOMID:=d.id,@IP:=ip.ipAddressId
     FROM psa.domains d JOIN psa.DomainServices ds ON d.id=ds.dom_id
     JOIN psa.IpAddressesCollections ip ON ds.ipCollectionId=ip.ipCollectionId
     WHERE d.name='example.com';
     +--------------+---------------------+
     | @DOMID:=d.id | @IP:=ip.ipAddressId |
     +--------------+---------------------+
     | 1 | 1 |
     +--------------+---------------------+
     
     mysql> INSERT INTO psa.IpAddressesCollections VALUES (@IPID, @IP);
     
     mysql> INSERT INTO psa.DomainServices (dom_id,type,status,parameters_id,ipCollectionId) values (@DOMID,'mail',0,@ID,@IPID);

     Note: replace example.com in the query to the corresponding domain name.

Additional Information

• Some buttons are absent in Plesk or interface is changed