How to get technical support for Plesk?

Created:

2016-11-16 13:19:07 UTC

Modified:

2017-08-16 16:46:28 UTC

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How to get technical support for Plesk?

Applicable to:

  • Plesk Sitebuilder for Linux

Symptoms

I have a technical issue with Plesk. What support options do I have? How do I contact Plesk support?

Resolution

Before you contact Plesk support team, make sure you use a supported version of Plesk . The currently supported Plesk versions are:

  • Plesk Onyx (recommended);
  • Plesk 12.5;
  • Plesk 12;

See more details in KB #213909885 and at Plesk Lifecycle Policy page

If you use a supported version of Plesk (12, 12.5 or Onyx), please find support options available for you below.

Support for direct Plesk customers

Plesk offers free technical support for all direct Plesk customers (non-partners) who purchased the product directly from Plesk or AWS (Amazon Web Services) Marketplace:

Support for Plesk Partners

All Plesk Partners should use their company mailbox to contact Plesk technical support. The ticketing system recognises Plesk partners by company domain name.

Support for customers, who purchased a license from a Plesk Partner

If you purchased your Plesk license from a Plesk Partner, you should get support from that provider. Plesk partners are fully trained by Plesk and deliver best-in-the-industry support for Plesk products running on their infrastructure.

Should you need help identifying who your hosting provider is, please use this link , or check your accounting records to find who you pay for hosting.

Paid support subscriptions for customers, who purchased a license from Plesk Partner

If you purchased your Plesk license from a Plesk Partner, you should get support from that provider. However, if you want to get a support directly from Plesk company, you may purchase a support subscription. Visit KB #213953025 to learn how to buy a support subscription.

How to contact technical support

You can contact Plesk Technical Support via email, phone or chat:

https://www.plesk.com/support/

Direct Plesk customers (non-partners) should indicate the license number for authorization.

Plesk partners should use their company mailbox .

Self-Service Support

You may use free Self Service Support resources to investigate the issue:

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