Starting on October 19, 2021, we will enable single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
To be prepared for this change and to avoid the need to register during your next ticket submission after the change, we encourage you to create an account here before October 19 using the same email address as your current Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account. You will continue to use ZenDesk authentication until we switch over to single-sign-on on October 19th.

How to enable/disable Plesk debug mode

Follow

Comments

5 comments

  • Avatar
    Dave Philley

    The motherboard on my computer crashed, and I had to buy a new computer. I tried to login to my website on my https://sheetmusicnotes.ca which is hosted by Plesk, but I have forgotten both my username and password for the site,. I tried reset to get a new password by entering the email address I think I used when I registered for a website davidphilley@gmail.com but I get an error message Error: The email address was not recognized. Please double-check and try again.
    Can you please send me the info I need to login to my site?

    0
    Comment actions Permalink
  • Avatar
    Anton Maslov

    Hi Dave, Plesk is not a hosting company, we don't host any websites.

    • If you are a Plesk administrator, you need to login by SSH and reset password for Plesk Admin UI
    • If you are not a Plesk administrator - you should reach them to get help resting access to your site.

    p.s. I used online tool and it shows that IP belongs to iDigital internet, might be you need to reach them for a help

    0
    Comment actions Permalink
  • Avatar
    Claudio

    After a Plesk Upgrade from 12.5 to Onyx, the Plesk debug log is filling up the server, even when debug is disabled:

    ; * Enabled debug mode or high log level can be the reason of panel slowdown.

    [debug]

    ; Enable debug mode (do not use in production environment)
    enabled = off

    Plesk keeps logging in debug mode. How to turn it off?

    0
    Comment actions Permalink
  • Avatar
    Anton Maslov

    Claudio please restart Plesk services running the below command from SSH:

    service plesk-web-socket restart && service psa restart

    If won't work I do recommend to reboot the server

    0
    Comment actions Permalink
  • Avatar
    Kea

    Hi,

    Is it safe to leave it on permanently? Enable debug logging has some effect on e.g. performance?

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request