How do I find invoices in my Online Store account?

Created:

2016-11-16 13:18:54 UTC

Modified:

2017-08-16 16:22:03 UTC

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How do I find invoices in my Online Store account?

Applicable to:

  • Web Presence Builder
  • Plesk Sitebuilder

Symptoms

I need an invoice for

  • my license or add-on purchased in Plesk Online Store;

  • my license renewal in Plesk Online Store.

Resolution

IMPORTANT: Invoice is an official document that reflects purchased items and payment details. It cannot be changed or edited once your order has been placed. Make sure you enter correct information before you place the order.

For licenses purchased before March 15, 2016

The following invoices are available in your Online Store account:

  • invoices for purchase of Plesk products and services, as well as other products and support services made in Online Store after August 6, 2012.

  • invoices for monthly payments for lease licenses stored in your Plesk Online Store account.

To see the list of your invoices, log in to your Online Store account at

https://shop.plesk.com/login

Once logged in, go to My Invoices section:

Invoices for lease/monthly payments are generated 10 days prior to license renewal date. Invoice generation date is reflected in Created On field.

Due Date is 1 day prior to license renewal date, the invoice has to be paid by this date.

To print an invoice, click on Print next to the required invoice from the list of invoices, or open the required invoice and click on Print :

An invoice for any license type renewal is generated 10 days before the renewal date and can be paid within the following 10 days.

If you do not want to renew the license, you have 5 days from invoice generation date to cancel your license. For details about license cancelation, visit: https://kb.plesk.com/116473

5 days after the invoice was generated, we will try to automatically charge your card for your license renewal. If the transaction is not successful, you will receive a notification and will have to modify billing information and pay for the license manually in your Online Store account.

If the invoice has not been paid until license renewal date, license stops working. To continue using product, purchase new license.

Invoices and all notifications are sent to all emails listed as Contacts.


For licenses purchased after March 15, 2016

Orders placed on or after March 15, 2016 are processed by our order processing vendor cleverbridge. Due to this, licenses for these orders are not stored in Online Store accounts at https://shop.plesk.com/login .

An invoice is sent in the order confirmation email to the email address used for order. To receive the invoice for your order, please open your order confirmation email and go to the “Your purchase documents” section.

If you did not receive an email for your order, please check your spam and junk mail folders or use the Purchase Lookup page to have the order information as well as your invoice resent:

https://www.cleverbridge.com/?scope=cusecolp

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