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Unable to open AWStats web statistics page in Plesk: 404 Not Found The requested document was not found on this server

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Marc López
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Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to open AWStats web statistics page with the following error:

    CONFIG_TEXT: 404 Not Found
    The requested document was not found on this server
    Web Server at example.com

  • Following directories are specified in /etc/psa/psa.conf file for AWStats scripts:

    # egrep "AWSTATS_BIN_D|AWSTATS_TOOLS_D" /etc/psa/psa.conf
    AWSTATS_BIN_D /usr/share/awstats/wwwroot/cgi-bin
    AWSTATS_TOOLS_D /usr/share/awstats/tools

  • The Statistics Rebuild Script fails with the following error:

    CONFIG_TEXT: ./rebuild_awstats.sh: line 210: /usr/share/awstats/tools/logresolvemerge.pl: No such file or directory
    ERROR: failed to merge access_log*. Skipping domain.
    ERROR /usr/share/awstats/wwwroot/cgi-bin/awstats.pl cannot be executed.

  • Web stat files have a huge size:

    # ls -lhS /var/www/vhosts/system/example.com/logs/ | head
    ...
    -rw------- 1 root root 35G Aug 21 17:14 access_ssl_log.webstat
    -rw------- 1 root root 2.4G Aug 21 15:33 access_log.webstat
    -rw-r--r-- 1 root root 7.0M Aug 21 15:33 access_ssl_log.stat
    -rw-r--r-- 2 root root 5.7M Aug 21 17:39 access_ssl_log
    ...

Cause

Scripts location is written incorrectly in /etc/psa/psa.conf configuration file.

Resolution

  1. Log in the server via SSH.

  2. Change the /etc/psa/psa.conf file according to the script location:

    for RHEL-based OSes:

    • Check the packager of awstats package:

      # rpm -qi awstats | grep Packager

      Note: If the Packager isn't Plesk, check this knowledge base article for the solution.

    • Adjust Awstats variables as follows:

      # egrep "AWSTATS_BIN_D|AWSTATS_TOOLS_D" /etc/psa/psa.conf
      AWSTATS_BIN_D /var/www/cgi-bin/awstats
      AWSTATS_TOOLS_D /usr/share/awstats

    for Debian-based OSes:

    # egrep "AWSTATS_BIN_D|AWSTATS_TOOLS_D" /etc/psa/psa.conf
    AWSTATS_BIN_D /usr/lib/cgi-bin
    AWSTATS_TOOLS_D /usr/share/awstats/tools

    Note: For Ubuntu 14.04 the following symlink should be created:

    # ln -s /usr/lib/plesk-9.0/logresolvemerge /usr/share/doc/awstats/examples/logresolvemerge.pl

  3. Rebuild statistics as described in the article: How to recalculate AWStats statistics from logs for previous months

Comments

3 comments

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  • Avatar
    Shawn (Edited )

    Not perfect.

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  • Avatar
    Robin Labadie

    I was able to find the proper directories on my CentOS 7.4 thanks to this guide.

    Wrong dirs:

    #AWSTATS_BIN_D /var/www/cgi-bin/awstats
    #AWSTATS_TOOLS_D /usr/share/awstats

    Good dirs:
    AWSTATS_BIN_D /usr/share/awstats/wwwroot/cgi-bin/
    AWSTATS_TOOLS_D /usr/share/awstats/tools

    Then I had to recalculate stats for the domains: 

    /usr/local/psa/admin/bin/web_statistic_executor --calculate-domain mydomain.tld

    Though, it is not perfect: if the current date seems to work, previous months are not updated; possibly because logs don't go that far in the past.

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  • Avatar
    Ivan Postnikov

    Hello @Shawn, thank you for the feedback.

    Let us know if you have questions about this issue and its solution.

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