[FIXED BUG] Unable to open AWStats web statistics page in Plesk: 404 Not Found The requested document was not found on this server

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  Shawn June 11, 2017 09:56 (Edited July 28, 2018 22:40)

  Not perfect.

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  Robin Labadie October 06, 2017 22:28

  I was able to find the proper directories on my CentOS 7.4 thanks to this guide.

  Wrong dirs:

  #AWSTATS_BIN_D /var/www/cgi-bin/awstats
  #AWSTATS_TOOLS_D /usr/share/awstats

  Good dirs:
  AWSTATS_BIN_D /usr/share/awstats/wwwroot/cgi-bin/
  AWSTATS_TOOLS_D /usr/share/awstats/tools

  Then I had to recalculate stats for the domains: 

  /usr/local/psa/admin/bin/web_statistic_executor --calculate-domain mydomain.tld

  Though, it is not perfect: if the current date seems to work, previous months are not updated; possibly because logs don't go that far in the past.

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  Ivan Postnikov July 30, 2018 05:59

  Hello @Shawn, thank you for the feedback.

  Let us know if you have questions about this issue and its solution.

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  Rafa January 18, 2020 11:05

  I have been able to verify that since November, since I updated Plesk from Onyx, to Obsidian, webstats are not generated, and my file access_log.webstat has a size of 320 MB, and the access_ssl_log.webstat is 2 GB. 

  I tried to do this fix, but doest'n works. My server uses CentOS 6 with Plesk Obsidian. The directories are correct, they are the same as Robin Labadie says. But, when executing the command to recalculate the statistics, it tells me the following:

  unrecognised option '--calculate-domain'

  I also tried this command (from this article https://support.plesk.com/hc/en-us/articles/213901965) : 

  ./rebuild_awstats.sh -R example.com

  But returns this error: 

  ERROR /usr/share/awstats/wwwroot/cgi-bin/awstats.pl cannot be executed.

   

   

   

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  Denis Bykov January 28, 2020 19:16

  @Rafa

  Try the following one instead:

  # plesk sbin statistics --calculate-one --domain-name=example.com

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  Rafa January 29, 2020 09:31

  Hi Denis! Thanks for the reply! 

  I executed the command, and returned this: 

  Executing logs preparation...

  -----[ (MY DOMAIN)
  Webstat: none
  
  

  My directories in psa.conf, according to this guide, they are correct

  AWSTATS_BIN_D /usr/share/awstats/wwwroot/cgi-bin
  AWSTATS_TOOLS_D /usr/share/awstats/tools

  I tried reinstall Awstats (https://support.plesk.com/hc/en-us/articles/213930765?page=1#comment_115000146045), but it still doesn't work.

  I tried tu rebuild Awstats (https://support.plesk.com/hc/en-us/articles/213901965-How-to-recalculate-AWStats-statistics-from-logs-for-previous-months) and I receive the message /usr/share/awstats/wwwroot/cgi-bin/awstats.pl cannot be executed. In that article, say that I have to go to this same article where we are talking in search of the solution; I'm in a Plesk articles loop.

  I have tried all the solutions, but the truth is that what has happened is that since I updated from Onyx to Obsidian, the statistics don't work and this problem was created.

   

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  Francisco Garcia February 07, 2020 15:26

  Hi Rafa,

  Does the domain has set a Statistics engine?

  Verify the next:

  1. AWStats is in Tools&Settings > Server Components (press refresh just in case)
  2. Domains > example.com > Hosting Settings <== AWStats is selected

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