How to upgrade Plesk to the next release

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    Alessandro Marengo

    What can I do if there's no update available?

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    Ivan Postnikov

    @Alessandro Marengo

    Hello!
    Could you specify which version is currently installed?

    Generally, please try to start Plesk Installer with the parameter --all-versions, for example:

    "%plesk_bin%"\ai.exe --console --all-versions

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    Alessandro Marengo

    Thanks Ivan for your reply.

    What if, instead of using command line, I'd like to use Plesk Updates option?

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    Alexandr Tumanov

    @Alessandro, this option is available only in CLI version of Plesk installer. If you cannot see the desired version for the upgrade, it may mean that your OS does not meet all requirements. 

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    adrianTNT

    Running /usr/local/psa/admin/bin/autoinstaller says that it should only be ran on clean install servers and that I should backup my data, so I am not sure I should proceed:

    ------ IMPORTANT ------

    * New installation of product(s) should be performed on clean servers only.

    * Before upgrading Plesk, be sure to back up your data.

    * By using this Wizard you agree to the terms and conditions described at
    http://www.plesk.com/legal/terms/ and those of the Plesk End User
    License Agreement.

    Available actions:
    (F) Go forward
    (Q) Cancel installation

    Select an action [F/q]: q
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    Ivan Postnikov

    Hi @adrianTNT!

    In case you are updating Plesk, the warning about clean server may be ignored, this is for new installations only.

    As for backup, it is a general recommendation in case the update will fail (usually the process goes fine). You may make a server snapshot or backup Plesk domains.

     

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    Michael (Edited )

    Hi, I'm running Plesk Onyx on CentOS 7. "Install and Upgrade Product" is grayed out. In the "Update and Upgrade Settings", I have General Release  selected. Is that the issue potentially? Thanks. - Ignore this got it running, how can I tell if the upgrade is stuck. Been running for 2 hours now still on 45/17something.

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    Maxim Krasikov

    Hello @Michael,

    Please check the last records in /var/log/plesk/install/autoinstaller3.log. If the file is not updated then the upgrade is stuck.
    In this case please kill the existing installer process using the article:
    https://support.plesk.com/hc/en-us/articles/213917525
    After that, run Plesk upgrade using the command line:
    # plesk installer

    The solution regarding grayed out Install or Upgrade Product option is described below:
    https://support.plesk.com/hc/en-us/articles/213914005

    If you still face issues with Plesk upgrade, please contact support directly:
    https://support.plesk.com/hc/en-us/requests/new

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    Rainer Kraft

    Plesk Onyx 17.8.11 on Centos7

    Installation of 18.0.20 via web installer is not possible. Last error in the line of errors is: postfix3 meets postfix-2... 

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    Lev Iurev

    @Rainer Kraft

    Looks like dependency issue with postfix package, please contact support directly:
    https://support.plesk.com/hc/en-us/requests/new

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    Rainer Kraft

    @Lev lurev

     

    That's not possible, 'cause I got Plesk from my Provider and it is not possible to get any more help, than this forum. Here are some lines from the log:

       Package 2:postfix-2.10.1-7.el7.x86_64 already installed and latest version
       PyYAML-3.10-11.el7.x86_64.rpm | 153 kB 00:00
       libyaml-0.1.4-11.el7_0.x86_64.rpm | 55 kB 00:00
       dejavu-sans-mono-fonts-2.33-6.el7.noarch.rpm | 433 kB 00:00
       rrdtool-perl-1.4.8-9.el7.x86_64.rpm | 42 kB 00:00
       rrdtool-1.4.8-9.el7.x86_64.rpm | 440 kB 00:00
       postfix3-3.4.7-1.gf.el7.x86_64.rpm 0.0 B/s | 3.1 MB 00:00 postfix3-3.4.7-1.gf.el7.x86_64.rpm | 3.1 MB 00:04

       Fatal error during packages installation:
       Test Transaction Errors: file /usr/libexec/postfix/local from install of postfix3-2:3.4.7-1.gf.el7.x86_64 conflicts with file from package postfix-2:2.10.1-7.el7.x86_64

    If I search for postfix-2, there is no result on the server

       Warnung: Keine Übereinstimmung gefunden für: postfix-2.10.1-7.el7.x86_64

    Perhaps it points someone in the right direction. I stopped the update for now.

     

     

     

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    Anzhelika Khapaknysh

    Hi @Rainer Kraft,

    It's hard to provide you with exact steps without taking a look at the issue.

    As the license you own was purchased from our partner, you can buy a support subscription and contact Plesk Support Team directly.
    Check this article for details: https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk- 

    First 30 days are free of charge.

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    Claudio

    > Note: Make sure that port 8447 is opened in firewall. If it is closed and cannot be opened, use the command-line instructions.

    Can you please elaborate if the mentioned port 8447 is for outgoing (from Plesk to Internet) or incoming (from Internet to Plesk) connections? Or even both directions?

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    Lev Iurev

    @Claudio incomming

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