Autoreply does not work for non-local mailboxes: Mail rejected

Created:

2016-11-16 13:18:40 UTC

Modified:

2017-08-08 13:38:48 UTC

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Autoreply does not work for non-local mailboxes: Mail rejected

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

Autoreply does not work for non-local mailboxes.The following messages could be found in MaileEnable Management > Servers > localhost > Servers and Connectors > SMTP > Logs > Activity > SMTP-Activity-date.log :

2015/12/30 19:14:36:250 2140 1836 Info: Domain 'external.tld' is not local
2015/12/30 19:14:36:251 2140 1836 Info: Outgoing message @ outgoing = 0, check = 0
2015/12/30 19:14:36:252 2140 1836 Info: Incoming message mail@local.tld check = 0, incoming = 1
2015/12/30 19:14:36:254 2140 1836 Info: Checking for spam...
2015/12/30 19:14:36:255 2140 1836 Info: Quered tests for : serv
2015/12/30 19:14:36:256 2140 1836 Info: Domain 'external.tld' is not local
2015/12/30 19:14:36:258 2140 1836 Info: process_spam: file_name = C:\\Program Files (x86)\\Parallels\\Plesk\\Mail Servers\\Mail Enable\\QUEUES\\SMTP\\Inbound\\Messages\\5EC4E2EB33EB4D18BBE82B0A09D8DF41.MAI, mail_name =
2015/12/30 19:14:36:259 2140 1836 Info: startSpamd()
2015/12/30 19:14:36:440 2140 1836 Info: SA answer: 1284:yes
2015/12/30 19:14:36:442 2140 1836 Info: sendRequest: request = C:\\Program Files (x86)\\Parallels\\Plesk\\Mail Servers\\Mail Enable\\QUEUES\\SMTP\\Inbound\\Messages\\5EC4E2EB33EB4D18BBE82B0A09D8DF41.MAI::yes:no:
result =yes
2015/12/30 19:14:36:443 2140 1836 Info: Mail rejected

Parameter required_hits is set to 5 in C:\\Program Files (x86)\\Parallels\\Plesk\\Additional\\SpamAssassin\\etc\\mail\\spamassassin\\local.cf

The score that a message must receive to qualify as spam in Plesk database is set to 7:

mysql> select hits_required from sa_conf;

Cause

Message is marked as spam, auto-response is blocked by SpamAssassin.Score 5.0 is the default setting, and is quite aggressive.

Resolution

Change "The score that a message must receive to qualify as spam" setting in Plesk to 8 and next to 7 here:

Tools & Settings > Spam Filter Settings > SpamAssassin Settings

Additional information

https://spamassassin.apache.org/full/3.2.x/doc/Mail_SpamAssassin_Conf.html

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