FTP backup failed: The dump have been made successfully but can not be imported to FTP due to errors

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:18:30 UTC

Modified:

2016-12-21 20:25:14 UTC

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FTP backup failed: The dump have been made successfully but can not be imported to FTP due to errors

Symptoms

Backup to external FTP server fails with error:

The dump have been made successfully but can not be imported to FTP due to errors
The dump 'name.xml' have been leaved at repository. Please export it manually

ERROR: (server object 'server') Cannot export dump file 'name.xml' to 'ftp://user@1.2.3.4//dir/' Repository error: Destination directory 'ftp://user@1.2.3.4//dir/' does not exist

Unable to download the backup:

ERR [panel] Get dump 'name.xml': Transport error: Unable to download remote file 'ftp://user@1.2.3.4//dir/name.xml': Curl error: Remote file not found. Server response code: 550

Connection to the FTP backup server works correctly but directory listing does not work and it is not possible to upload file:

>ftp 1.2.3.4
Connected to 1.2.3.4.
220-FileZilla Server version 0.9.43 beta
User (1.2.3.4:(none)): test
331 Password required for test
Password:
230 Logged on
ftp> dir
200 Port command successful
150 Opening data channel for directory listing of "/"
Aborting any active data connections...
425 Can't open data connection for transfer of "/"

Cause

Passive FTP ports are blocked by firewall.

Resolution

Check Firewall settings on FTP and Plesk servers. Allow traffic for passive FTP port range of the FTP server used.

For example, add Inbound rule for the passive port range that your FTP server uses.

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