Unable to export dump via Backup Manager: FTP dump file does not exists

Created:

2016-11-16 13:18:24 UTC

Modified:

2017-08-08 13:38:44 UTC

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Unable to export dump via Backup Manager: FTP dump file does not exists

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

  • It is not possible to download a dump from Plesk:

    Error: Unable to export dump as file: FTP dump file does not exists
  • The following error can be found in EventViewer:

    Log Name:      Plesk
    Source: plesksrv.exe
    Date: 9/24/2016 7:22:28 PM
    Event ID: 1
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: test_vm
    Description:
    Unable to process impersonate run as command: Unable to load the domain (test_vm) user (Plesk Administrator) profile: (2) The system cannot find the file specified.
    Execute file name: C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\plesksrv.exe
  • Go to Control Panel > System > System Properties > Advanced > User Profiles > Settings...

    Plesk Administrator profile is in a Backup status.

Cause

Windows issue.

Resolution

Reboot the server.

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