Cannot login to Plesk after upgrade

Created:

2016-11-16 13:17:37 UTC

Modified:

2017-08-08 13:38:34 UTC

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Cannot login to Plesk after upgrade

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

Plesk login is stuck.

Cause

Issue with Plesk-Mobile extension after Plesk upgrade to version 12.

Resolution

To resolve the issue, follow the steps bellow:

  1. Enable debug log by using the article .

  2. Make an attempt to log in to Plesk GUI.

  3. Check php_error.log at %pelsk_bin%\\admin\\logs\\ - it ends with the following record:

    [2014-10-23 12:01:05] DEBUG [dbquery] [37] SQL: SELECT [Modules].* FROM [Modules] AS [Modules] WHERE ([name] = 'plesk-mobile')
    [2014-10-23 12:01:05] DEBUG [dbquery] [37] END: 0.0013701915740967 sec
  4. Create Plesk database backup:

    > mysqldump -uadmin -p"<plesk_pass_here>" -P8306 psa > C:\\psa_backup.sql
  5. Uninstall the Plesk-Mobile through CLI:

    > "%plesk_bin%\\extension.exe" -u plesk-mobile
  6. Set read/write permissions for psaadm user on %plesk_dir%\\var directory.

  7. Install extension via GUI:

Home -> Server management -> Extensions -> Extensions catalog -> Parallels Panel Mobile Center

  1. Make sure the database is updated:
    mysql> select * from modules\\G;
    *************************** 1. row ***************************
    id: 1
    name: plesk-mobile
    packname:
    display_name: Parallels Panel Mobile Center
    version: 1.5
    release: 2
    description: This extension provides server-side functionality needed for comm
    nication with the Mobile Server Manager and Mobile Serrver Monitor apps installd on mobile devices.
    icon:
    *************************** 2. row ***************************
    id: 2
    name: dropbox-backup
    packname:
    display_name: Dropbox Backup
    version: 2.0
    release: 1
    description: Back up and restore your domains using a Dropbox storage.
    icon:
    2 rows in set (0.00 sec)
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