Reseller is unable to manage Plesk: webspace welcome screen is opened

Created:

2016-11-16 13:17:35 UTC

Modified:

2017-08-08 13:38:34 UTC

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Reseller is unable to manage Plesk: webspace welcome screen is opened

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Unable to log in as a reseller: webspace welcome screen is opened without the chance to proceed to any other menu

Cause

Interface View is changed from Service Provider View to Power User View , but reseller does not have any subscriptions.

Resolution

  1. Create a test subscription on the reseller's webspace welcome screen

  2. Log in under reseller's account

  3. Switch back to the Service Provider View

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