Additional FTP accounts are not created in IIS, if domain is disabled

Created:

2016-11-16 13:17:26 UTC

Modified:

2017-08-16 16:40:36 UTC

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Additional FTP accounts are not created in IIS, if domain is disabled

Applicable to:

  • Plesk 12.5 for Windows

Note: This article has the reference to the issue with the fix available:

  • #PPPM-4438 "No FTP user was created in IIS when adding additional FTP accounts for suspended domains in Plesk."
    Fixed in:
Please consider updating your server:

Symptoms

FTP users are not created in IIS > Sites > FTP site for newly added additional FTP accounts in Plesk if domain is in Disabled state. As a result, it is not possible to establish an FTP connection under such FTP accounts.

Cause

Internal issue with ID #PPPM-4438 , which was fixed in Plesk 12.5 MU#38 .

Resolution

Apply latest Plesk microupdates .

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