Plesk Panel loads slowly in Google Chrome browser and its interface is displayed incorrectly

Created:

2016-11-16 13:17:05 UTC

Modified:

2017-04-24 11:05:47 UTC

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Plesk Panel loads slowly in Google Chrome browser and its interface is displayed incorrectly

Applicable to:

  • Plesk 11.0 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows

Symptoms

When trying to open Plesk Panel in Google Chrome browser it loads slowly and sometimes Plesk Panel interface is displayed incorrectly. In other browsers Plesk Panel loads fine.

Cause

Requests sent by Chrome stuck somewhere in provider's infrastructure based on User-Agent.

Resolution

You can try to perform the following steps to be sure that the cause is in User-Agent

  1. Install an extension "User-Agent Switcher" in Chrome using the following link https://chrome.google.com/webstore/detail/user-agent-switcher-for-c/djflhoibgkdhkhhcedjiklpkjnoahfmg
  2. In Chrome set User-Agent as Firefox or Internet Explorer
  3. Try to open Plesk Panel login page > it is opened very fast and everything looks fine
  4. When User-Agent is set as 'Chrome Default' Plesk Panel is opened slowly and it is displayed incorrectly

As a workaround use Google Chrome browser to access Plesk Panel with User-Agent set as Firefox or Internet Explorer

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