On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Plesk update or upgrade fails: Upgrade data of MySQL Server, Access denied for user 'psa_root'@'localhost'




  • Avatar
    Pier Paolo Ronzino


    is it safe to change the psa_root password?
    I need to access the db with phpmyadmin in order to easily set the externalid of whmcs.

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  • Avatar
    Lev Iurev

    @Pier Paolo Ronzino

    It is not required to change password for psa_root.

    You could log into psa database using the command

    psa db

    And create the appropriate user for phpmyadmin. BTW, you could use pmpmyadmin provided by Plesk, it is automatically configured.

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