Mail creation from Plesk Panel GUI hangs [Spam train fails if mailbox name contains ' (apostrophe) symbol]

Refers to:

  • Plesk 10.4 for Windows
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows

Created:

2016-11-16 13:16:41 UTC

Modified:

2016-12-21 20:20:48 UTC

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Mail creation from Plesk Panel GUI hangs [Spam train fails if mailbox name contains ' (apostrophe) symbol]

Symptoms

Mail creation from Plesk Panel GUI hangs. In Task Manager you can see a lot of ' spammng.exe ' processes. One of the possible causes is that spam training process fails because a mailbox (or a folder) name contains ' (apostrophe) symbol.

Please follow the blow steps in order to make sure that the above is your case:

  1. Create email, mailbox name contains the ' (apostrophe) symbol
  2. Send few email and move some of them to the 'Te'st' folder in webmail.
  3. Run DailyMaintainance script and it hangs.

Cause

Plesk Panel issue with id #PPPM-1119. The mailbox name should not contain the ' (apostrophe) symbol.

This issue was fixed in Plesk 12 MU#7.

Resolution

Apply the latest Plesk update or upgrade your Plesk to version 12, according to Installation upgrade and migration-guide: Installation upgrade and migration-guide

If by some reason you cannot apply the latest Plesk microupdate, as a workaround remove ' (apostrophe) symbol in the mailbox and mail folders names.

Workaround

  1. Find mailbox folders with apostrophe symbol in name.

    dir /s /b \\full\\path\ o\\mailboxes\\*'*.* > C:\\list.txt
  2. Remove apostrophe symbol from folder name listed in C:\\list.txt

  3. Kill all hanged spammng.exe processes

    taskkill /IM spammng.exe

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