Migration & Transfer Manager failed to load

Created:

2016-11-16 13:16:27 UTC

Modified:

2017-06-09 02:32:12 UTC

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Migration & Transfer Manager failed to load

Applicable to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows

Symptoms

When trying to access Migration & Transfer Manager the following error occurs:

The operation you were performing failed. You can retry the operation with or without changing its parameters. You may also want to report this problem to our support so that we could help you as soon as possible.

Failed to find status element

The following error can be found in %plesk_dir%\\admin\\logs\\php_error.log :

[2015-07-11 22:34:41] PleskPMMResponseException: Failed to find status element
file: C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\backup\\protocol\\PMMResponseTaskStatus.php
line: 594
code: 0
trace: #0 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\backup\\protocol\\PMMResponseTaskStatus.php(367): PMMResponseTaskStatus->__construct(Object(StreamXMLReader))
#1 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\backup\\protocol\\PMMResponseTaskStatus.php(356): PMMResponseStatusMixed->_loadInnerTasks()
...
#11 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\htdocs\\plesk.php(36): UIPointer->access('GET')
#12 {main}

[2015-07-11 22:45:09] ERR [panel] Failed to find status element:
0: PMMResponseTaskStatus.php:594
PMMResponseTaskStatus->__construct(object of type StreamXMLReader)
1: PMMResponseTaskStatus.php:367
PMMResponseStatusMixed->_loadInnerTasks()
...
11: UIPointer.php:619
UIPointer->access(string 'GET')
12: plesk.php:36

Cause

Unable to fetch old migration tasks.

Resolution

Rename %plesk_dir%\PMM\ asks folder of migration manager, and access migration manager.

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