Unable to edit files using "Plesk File Manager"

Created:

2016-11-16 13:16:25 UTC

Modified:

2017-08-16 18:31:38 UTC

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Unable to edit files using "Plesk File Manager"

Applicable to:

  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

It is not possible to edit files using Plesk File Manager (under Home - Subscriptions - example.com - Websites & Domains - Files ).

The owner of files is changing from the system user of subscription to additional FTP user in case of renaming the system user of subscription.

Cause

Plesk creates all users in one subscription with the same UID:

# grep -n 10618 /etc/passwd
342:system_user:x:10618:504::/var/www/vhosts/example.com:/bin/bash
569:ftp_user:x:10618:504::/var/www/vhosts/example.com:/bin/false

In this case when you are requesting the username by its UID it returns the username which is located on the higher line in the /etc/passwd file:

# getent passwd 10618
system_user:x:10618:504::/var/www/vhosts/example.com:/bin/bash

In case of renaming the system user of subscription the corresponding line in /etc/passwd file moves to the bottom and when requesting the username by its UID it returns the name of previously created ftp user.

# getent passwd 10618
569:ftp_user:x:10618:504::/var/www/vhosts/example.com/ovizo:/bin/false

This issue has been confirmed as a software issue with internal IDs #PPPM-1472 and PPP-9119 .

Resolution

The issue has been completely fixed in the latest 12 version of Plesk according to Plesk 12 Release Notes . Consider upgrading your Plesk to the latest version.

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