Migration list is not complete: some subscriptions are missing

Created:

2016-11-16 13:16:09 UTC

Modified:

2017-08-16 18:36:48 UTC

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Migration list is not complete: some subscriptions are missing

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Windows
  • Plesk 11.x for Linux

Symptoms

Migration list is generated incorrectly: all subscriptions that belong to customers are missing in the migration list. Only subscriptions that belong to resellers and to Plesk administrator are listed in the migration list.

On the source server, it is impossible to view the list of customers:

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But it is possible to access customer's account from within a subscription by clicking on a Subscriber.

Cause

Database inconsistency

Resolution

Contact Plesk technical support for assistance.

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