Backup stops all sites if the "Suspend domains until backup task is completed" option is enabled

Created:

2016-11-16 13:16:07 UTC

Modified:

2017-04-24 11:18:50 UTC

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Backup stops all sites if the "Suspend domains until backup task is completed" option is enabled

Applicable to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows

Symptoms

Sites are stopped in Internet Information Services (IIS) after a backup is completed with the Suspend domains until backup task is completed option enabled.

Cause

This is considered a software issue with ID PPPM-718 and has been fixed in Parallels Plesk 11.5.30 MU#36

Resolution

Note that Plesk 11.5.30 reached its End Of Life It is recommended to upgrade to the latest supported version.

If upgrade is not possible as a workaround, the Suspend domains until backup task is completed option can be disabled.

If the Suspend domains until backup task is completed option cannot be disabled, you can use Windows Task Scheduler to create a task that will start the domain in IIS and will be executed at the estimated time of backup completion:

  1. Create an environment variable first. In "System Properties," go to "Environment Variables..." and add the new system variable:

    Variable name:    appcmd
    Variable value: %windir%\\system32\\inetsrv\\AppCmd.exe
  2. Then reboot the server. After that, you can create a task specifying the following settings:

    Program/script:        "%windir%\\system32\\cmd.exe"
    Arguments: /c "%appcmd% start site example.com"
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