Dr. Web is no longer working after upgrading to Plesk 11.5.30

Created:

2016-11-16 13:16:06 UTC

Modified:

2017-08-16 18:34:25 UTC

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Dr. Web is no longer working after upgrading to Plesk 11.5.30

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

After an upgrade of Plesk, Dr.Web service cannot be started. Starting the service at Tools & Settings > Services Management > Parallels Premium Antivirus fails with the following error message:

Error: Unable to make action: Unable to manage service by drwebmng: drwebmng: Service /etc/init.d/drwebd failed to start
/opt/psa/admin/bin/drwebmng[430]: Unable to start drweb antivirus daemon
('--start', 'drweb')

Cause

drweb package is corrupted.

Resolution

Reinstal the package:

/usr/local/psa/admin/bin/autoinstaller --select-release-current --remove-component psa-fileserver
/usr/local/psa/admin/bin/autoinstaller --select-release-current --install-component psa-fileserver
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