Unable to create FTP account /change FTP password, the process just hangs and never finish

Created:

2016-11-16 13:15:57 UTC

Modified:

2017-04-24 11:33:08 UTC

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Unable to create FTP account /change FTP password, the process just hangs and never finish

Applicable to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.5 for Windows

Symptoms

Unable to create FTP account or change password. Plesk does not show any error, but the process does not finish.

Cause

The problem is caused by large amount of files locating under document root of domain. This behavior has been confirmed as a software issue #PPP-4613 .

Resolution

According to Release Notes for Plesk 12 for Windows the speed of creating FTP accounts and performing other operations on files was increased for subscriptions that contain large numbers of files. Please consider upgrading your Plesk to the latest version.

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