- Plesk 9.x for Windows
- Plesk 11.x for Windows
- Plesk 10.x for Windows
- Plesk 12.0 for Windows
- Plesk 12.0 for Linux
- Plesk 12.5 for Windows
Plesk is not accessible and shows this error message:
CONFIG_TEXT: Fatal error: Call to undefined function of_get_key_by_product() in C:\Program Files (x86)\Parallels\Plesk\admin\plib\common_func.php3 on line 4506
The error like the following can be found in the Event Viewer:
CONFIG_TEXT: The description for Event ID ( 2 ) in Source ( PHP-5.2.6 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer.
You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: php, PHP Warning: PHP Startup: Unable to load dynamic library 'C:\Program Files (x86)\Parallels\Plesk\admin\modules\php_psakey.dll' - in Unknown on line 0.
Connect to the server via RDP.
- Go Start > Plesk Reconfigurator > Repair Plesk installation and execute checking for Plesk File Security.
If the issue still remains apply the solution from the article.