Unable to change security options for a domain in Plesk

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    Marie

    Hallo,

     

     

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    Marie

    Ich sitze seit Zwei Tagen! SSL Zertifikat instaliert - nichts funktioniert! Ich kann nichts auswählen bei Hosting-Optionen und Berechtigungen.

     

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    Dinara Aspembitova (Edited )

    Hello @Marie,

    Could you please log in the server using SSH/ RDP  and provide the output of the following command:

    ------------
    plesk bin subscription_settings --info example.com | grep "manage_phosting"
    ------------

    In case you don't have access to the server, most possible the corresponding permission "Hosting settings management " is disabled by Plesk admin.
    In this case, please contact Plesk administrator and ask to grant this permission.


    The following article might be helpful https://support.plesk.com/hc/en-us/articles/115002388985

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    Simple Hosting GmbH

    Hello

    It's is not working in Plesk Obsidian on Linux for sure. we executed the command on one subscription where the subscription has the right to change it but it can not be changed at all:

    plesk bin subscription_settings --info xyz.ch | grep "manage_phosting"
    manage_phosting true Hosting settings management

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    Ivan Postnikov

    Hello Simple Hosting GmbH,

    I've checked the described behavior on a test server:

    plesk -v
    Product version: Plesk Obsidian 18.0.20
    OS version: CentOS 7.5.1804 x86_64
    Build date: 2019/10/29 11:00

    I've created a customer and a subscription for this customer.

    I've logged into Plesk as this customer and saw that option for "Permanent SE)-safe 301 redirect from HTTP to HTTPS" wasn't active.

    After that, I've logged into Plesk as admin, and followed the instruction from this article. 

    After the above manipulation, I was able to enable the required option as the customer.

     

    Please, check it once again and submit a support request in case the issue persists for you.

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    Simple Hosting GmbH (Edited )

    Hello Ivan

    Thanks for the test. we tested it again and as customer we have no change at all to enable or disable the SSL/TLS support nor teh 301 redirect.

    at your test where you able as customer after manage_hosting set to true to enable and disable the options? or only a admin?

    our installation is an upgraded plesk obsidian from onyx:

    Product version: Plesk Obsidian 18.0.20.2
    OS version: CentOS 7.7.1908 x86_64
    Build date: 2019/11/01 13:00

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    Ivan Postnikov

    Hello @Simple Hosting GmbH,

    > at your test where you able as a customer after manage_hosting set to true to enable and disable the options? or only a admin?

    On my test server after applying the steps from "Resolution" I was able to change this setting as a customer too:

    If the issue is still actual for you, feel free to submit a support request because investigation on the server is required.

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