Restoring of big-sized backup located on a FTP-repository via Plesk GUI fails due to web-session gets time out.

Created:

2016-11-16 13:15:09 UTC

Modified:

2017-04-24 11:41:44 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Restoring of big-sized backup located on a FTP-repository via Plesk GUI fails due to web-session gets time out.

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.0 for Linux

Symptoms

Restoring of big-sized backup located on a FTP-repository via Plesk GUI fails due to web-session gets time out.

Cause

Insufficient value of Session idle time in Plesk.

Resolution

  1. Increase value for Session idle time parameter in Home > Tools & Settings > Session Idle Time

  2. Find current restoration process ID and stop it as follows:

    # ps -axf | grep pmm-ras | grep ftp
    1636 ? S 12:47 | \\_ /opt/psa/admin/bin/pmm-ras --export-file-as-file --file-from=ftp://plesk@10.0.0.33//backup-83-_1307111846.tar --file-to=/opt/psa/tmp/cYMyH8CC --session-path=/opt/psa/PMM/logs
    # kill -9 1636
  3. Start restoration process via Plesk again.

Have more questions? Submit a request
Please sign in to leave a comment.