Cannot download backup

Created:

2016-11-16 13:14:46 UTC

Modified:

2016-12-23 12:37:14 UTC

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Cannot download backup

Symptoms

Cannot download backup.

Cause

%plesk_dir%\\PrivateTemp folder is full.Large delay before download start is caused by large backup file: when Download icon is pressed in Plesk, Plesk Backup Manager gathers all the backup files into a single archive file and copies it to %plesk_dir%\\PrivateTemp folder. After that download notification appears in web-browser.

The customer might have pressed Download icon several times while waiting for download notification.

Resolution

Wait up to 15 minutes before the download starts. Keep free space for %plesk_dir%\\PrivateTemp folder.Do not press Download icon again and again while waiting for download notification.

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