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 How to upgrade MySQL 5.5 to 5.6/5.7 or MariaDB 5.5 to 10.x on Linux?

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Aleksey Khikhich
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Plesk for Linux kb: how-to ABT: Group B

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  • Plesk for Linux

Question

How to upgrade MySQL 5.5 to 5.6/5.7 or MariaDB 5.5 to 10.X on Linux?

Answer

This article provides instructions for upgrading MySQL 5.5 to 5.6/5.7 and MariaDB 5.5 to 10.0/10.1/10.2/10.3/10.4/10.5/10.6 on Linux.

Note: Upgrade can be performed in a command-line interface with the instructions below at your own risk. This task is supposed to be performed by a system administrator.
If you are not familiar with Linux system administering and would like our professionals to handle this task on your behalf, contact Professional Services team at https://www.plesk.com/professional-services/.

To find out your Linux distribution, run:

# plesk version | grep "OS version"

Or:

# cat /etc/*-release

Warning: MariaDB 10.4 and 10.5 are supported starting from Plesk Obsidian 18.0.30. Previous versions (Onyx and older) do not support MariaDB starting from 10.3 and there are no plans to implement it currently.

Warning:
Direct upgrade from MySQL 5.1 to MySQL 5.6/5.7 will break tables structure. The instructions for upgrading MySQL from 5.1 to 5.5 on Linux are available here: How to upgrade MySQL from 5.1 to 5.5 on Linux

Warning:
Direct update from MariaDB 5.5 or 5.7 to MariaDB 10.6 or later versions is not possible.
You should first update MariaDB 5.5. or 5.7 to any MariaDB from 10.3 to 10.5, and then perform an update to MariaDB 10.6 or later


It is strongly recommended to create a server snapshot (full backup) before upgrading. Perform MySQL upgrade at your own risk.

Before starting a MySQL upgrade, stop the WatchDog service if it is used on a server. Check its status with the service watchdog status command.

Note: MySQL will not be upgraded on CentOS/RHEL-based operating systems if it was installed from the Webtatic Yum repository:

# rpm -qa | grep -i mysql
mysql55w-server-5.5.57-1.w6.x86_64

To start an upgrade of MySQL/MariaDB, connect to a server via SSH as root/superuser and follow the instructions for your operating system:

Plesk on CentOS 8

By default, CentOS 8 is shipped with MariaDB 10.3.

  1. For security reasons, create a database dump of all databases with the following command:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -u admin --verbose --all-databases --routines --triggers > /tmp/all-databases.sql

  2. Stop MariaDB:

    # service mariadb stop

  3. Remove additional package conflicting with 10.4 version:

    # yum remove mariadb-gssapi-server

  4. For security reasons, copy the database directory in a separate folder:

    # cp -v -a /var/lib/mysql/ /var/lib/mysql_backup

  5. Configure MariaDB repository: open the Setting MariaDB repositories page, select your OS distro, release, and desired MariaDB version. Once done, the configuration that should be added to the /etc/yum.repos.d/MariaDB.repo file will appear.

    Warning: MariaDB 10.4 and later versions are supported since 18.0.30, make sure the latest Plesk version is installed.

    Here is an example for MariaDB 10.4:

    5.1. Open/create the MariaDB.repo file in any text editor. In this example, we are using the vi editor:

    # vi /etc/yum.repos.d/MariaDB.repo

    5.2. Add the content below to the file:

    [mariadb]
    name = MariaDB
    baseurl = http://yum.mariadb.org/10.4/centos8-amd64
    gpgkey=https://yum.mariadb.org/RPM-GPG-KEY-MariaDB
    gpgcheck=1
    priority=1
    module_hotfixes=1

    The configuration item module_hotfixes=1 is a workaround for what MariaDB told is a dnf bug. See MDEV-20673 for more details

    5.3. Save the changes and close the file.

  6. Reset all the cache:

    # yum clean all

  7. Start an upgrade of MariaDB to 10.4:

    # yum install MariaDB-server galera-4 MariaDB-client MariaDB-shared MariaDB-backup MariaDB-common

  8. Once the upgrade is finished, start MariaDB:

    # systemctl restart mariadb

  9. Upgrade MySQL databases:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql_upgrade -uadmin

  10. Restart mariadb service:

    # systemctl restart mariadb

  11. Execute this command to update the package version inside Plesk:

    # plesk sbin packagemng -sdf

  12. Restore SeLinux context:

    # restorecon -v /var/lib/mysql/*

Plesk on CentOS 7 / RHEL 7

By default, CentOS 7 is shipped with MariaDB 5.5. MariaDB 10.x version is a drop-in replacement for MySQL 5.5-5.7.

Automatic method

Note: The script below is applicable only for upgrading default MariaDB 5.5 to the MariaDB 10.5 version, for other cases apply the steps from the Manual Method section. Make sure Obsidian 18.0.30 or later is installed on the server.

  1. Download the attached script and provide it with executable rights:

    # wget https://support.plesk.com/hc/en-us/article_attachments/4584125667858/c7-mariadb-10.5-upgrade.sh && chmod +x c7-mariadb-10.5-upgrade.sh

  2. Execute the script via CLI:

    # ./c7-mariadb-10.5-upgrade.sh

Manual Method

  1. For security reasons, create a database dump of all databases with the following command:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -u admin --verbose --all-databases --routines --triggers > /tmp/all-databases.sql

  2. Stop MariaDB:

    # service mariadb stop

  3. Remove additional mariadb-bench package if installed:

    # rpm -e --nodeps mariadb-bench

  4. For security reasons, copy the database directory in a separate folder:

    # cp -v -a /var/lib/mysql/ /var/lib/mysql_backup

  5. Check if the mariadb-server package is already installed:

    # rpm -q --whatprovides mariadb-server

    If it is installed and the command above gives output, remove using the following command:

    # rpm -e --nodeps `rpm -q --whatprovides mariadb-server`

  6. Configure MariaDB repository: open the Setting MariaDB repositories page, select your OS distro, release, and desired MariaDB version. Once done, the configuration, that should be added to the /etc/yum.repos.d/MariaDB.repo file will appear.

    Warning: MariaDB 10.4 and later versions are supported since 18.0.30, make sure the latest Plesk version is installed.

    Here is an example for MariaDB 10.5:

    6.1. Open/create the MariaDB.repo file in any text editor. In this example, we are using the vi editor:

    # vi /etc/yum.repos.d/MariaDB.repo

    6.2. Add the content below to the file:

    CONFIG_TEXT: [mariadb]
    name = MariaDB
    baseurl = http://yum.mariadb.org/10.5/centos7-amd64
    gpgkey = https://yum.mariadb.org/RPM-GPG-KEY-MariaDB
    gpgcheck=1

    6.3. Save the changes and close the file.

  7. Reset all the cache:

    # yum clean all

  8. Start an upgrade of MariaDB:

    # yum install MariaDB-client MariaDB-server MariaDB-compat MariaDB-shared

  9. Once the upgrade is finished, start MariaDB:

    # systemctl restart mariadb

    OR

    # systemctl restart mysql

  10. Upgrade MySQL databases:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql_upgrade -uadmin

  11. Restart mysql service:

    # systemctl restart mariadb

    OR

    # systemctl restart mysql

  12. Execute this command to update the package version inside Plesk:

    # plesk sbin packagemng -sdf

Note: After an upgrade, there may appear 'mysql' init script. It should be removed to avoid conflicts with MariaDB service. The same commands can be used to fix already existing conflict:

# systemctl stop mysql; killall mysqld # to stop the incorrect service if it is started
# rm -f /etc/init.d/mysql && systemctl daemon-reload # to remove the incorrect service script and reload systemctl configuration
# systemctl start mariadb # to start MariaDB if not started
# systemctl enable mariadb # to make sure that MariaDB will start after the server reboot automatically

Plesk on CloudLinux

  1. Create a backup of all databases with the following command:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -u admin --verbose --all-databases --routines --triggers > /tmp/all-databases.sql

  2. Stop the MySQL service:

    # service mysqld stop

  3. Copy a databases directory in a separate folder like this (for backup purposes also):

    # cp -v -a /var/lib/mysql/ /var/lib/mysql_backup

  4. Start the MySQL service:

    # service mysqld start

  5. Ensure that [mysqlclient] repository is enabled in
    /etc/yum.repos.d/cl-mysql.repo and the below command displays similar output:

    # yum repolist enabled | grep mysqlclient
    Repository extras is listed more than once in the configuration
    mysqclient/7/x86_64 mysqlclient 7

  6. Select MySQL/MariaDB version to install:

    Note: The following command does not work if governor-mysql package is not installed. In such case, install it:
    # yum install governor-mysql

    # /usr/share/lve/dbgovernor/mysqlgovernor.py --mysql-version=XXXXX

    Note: Where 'XXXXX' has to be substituted with one of the following:
    mariadb100 for MariaDB v10.0
    mariadb101 for MariaDB v10.1
    mariadb102 for MariaDB v10.2
    mariadb103 for MariaDB v10.3
    mariadb104 for MariaDB v10.4
    mariadb105 for MariaDB v10.5
    mysql55 for MySQL v5.5
    mysql56 for MySQL v5.6
    mysql57 for MySQL v5.7

  7. Install selected previously MariaDB engine:

    # /usr/share/lve/dbgovernor/mysqlgovernor.py --install

    Warning: CloudLinux does not recommend to downgrade from MySQL v5.6, MariaDB 10.x

  8. Restart MySQL:

    # service mysql restart

  9. Upgrade MySQL databases:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql_upgrade -uadmin

  10. Restart MySQL:

    # service mysql restart

  11. Execute the following commands to update package version inside Plesk:

    # plesk bin service_node --update local
    # plesk sbin packagemng -sdf

Plesk on Debian 9

Debian 9 is basically shipped with MariaDB. MariaDB 10.x version is a drop-in replacement for MySQL 5.5/5.6/5.7

  1. Backup all existing databases using the KB article How to backup/restore a Plesk database dump and follow instructions on MariaDB site to update it:

Example for MariaDB 10.2

  1. Install MariaDB:

    1.1. Stop the MariaDB service:

    # service mariadb stop

    # curl -sS https://downloads.mariadb.com/MariaDB/mariadb_repo_setup | sudo bash -s -- --mariadb-server-version=mariadb-10.2

    # apt install mariadb-server-10.2

    If the installation fails with unmet dependencies:

    CONFIG_TEXT: dpkg: mariadb-server-10.1: dependency problems, but removing anyway as you requested:
    plesk-mysql-server depends on virtual-mysql-server | mysql-server; however:
    Package virtual-mysql-server is not installed.
    Package mariadb-server-10.1 which provides virtual-mysql-server is to be removed.
    Package mariadb-server-10.2 which provides virtual-mysql-server is not installed.
    Package mysql-server is not installed.
    <...>
    The following packages have unmet dependencies:
    mariadb-server-10.2 : Depends: mariadb-client-10.2 (>= 10.2.19+maria~stretch) but it is not going to be installed
    Depends: mariadb-server-core-10.2 (>= 10.2.19+maria~stretch) but it is not going to be installed

    Run the command below to correct them:

    # apt --fix-broken install

  2. Check MySQL version:

    # mysql -V
    mysql Ver 15.1 Distrib 10.2.19-MariaDB, for debian-linux-gnu (x86_64) using readline 5.2

  3. Start the MariaDB service:

    # service mariadb start

    Note: It may be already started

  4. Upgrade MySQL databases:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql_upgrade -uadmin

  5. Restart mysql service:

    # service mariadb restart

  6. Execute the following commands to update package version inside Plesk:

    # plesk bin service_node --update local
    # plesk sbin packagemng -sdf

Plesk on Debian 10

By default, Debian 10 is shipped with MariaDB 10.3.

  1. For security reasons, create a database dump of all databases with the following command:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -u admin --verbose --all-databases --routines --triggers > /tmp/all-databases.sql

  2. Stop MariaDB:

    # service mariadb stop

Here is an example for MariaDB 10.4:

Warning: MariaDB 10.4 and later versions are supported since 18.0.30, make sure the latest Plesk version is installed.

  1. Install repositories from Setting up MariaDB Repositories page:

    Warning: Check the file "/etc/apt/sources.list" and the files inside directory "/etc/apt/sources.list.d/" and disable (comment with # at the beginning of the line) all MySQL repositories (e.g. MySQL 8 repository) to avoid installation of wrong MySQL versions by mistake.

    # apt-get install software-properties-common dirmngr apt-transport-https

    # apt-key adv --fetch-keys 'https://mariadb.org/mariadb_release_signing_key.asc'

    # add-apt-repository 'deb https://mirror.mva-n.net/mariadb/repo/10.4/debian buster main'

    For other MariaDB versions replace 10.4 with 10.5 in the repository path.

  2. Create a backup of all MySQL data:

    # cp -v -a /var/lib/mysql/ /var/lib/mysql_backup

  3. Start an upgrade with the following command. Leave all fields empty when asked for a 'root' user password:

    # apt-get update

    # apt-get install mariadb-server

    If the installation fails with unmet dependencies:

    CONFIG_TEXT: plesk-mysql-server depends on virtual-mysql-server | mysql-server; however:
    Package virtual-mysql-server is not installed.
    Package mariadb-server-10.3 which provides virtual-mysql-server is to be removed.
    Package mysql-server is not installed.
    [...]
    dpkg: error processing archive /var/cache/apt/archives/mariadb-server-10.4_1%3a10.4.14+maria~buster_amd64.deb (--unpack):
    trying to overwrite '/usr/bin/my_print_defaults', which is also in package mariadb-server-core-10.3 1:10.3.22-0+deb10u1
    dpkg-deb: error: paste subprocess was killed by signal (Broken pipe)
    Errors were encountered while processing:
    /var/cache/apt/archives/mariadb-server-10.4_1%3a10.4.14+maria~buster_amd64.deb
    E: Sub-process /usr/bin/dpkg returned an error code (1)

    OR

    CONFIG_TEXT: The following packages have unmet dependencies:
    mariadb-server : Depends: mariadb-server-10.4 (>= 1:10.4.14+maria~buster) but it is not going to be installed
    plesk-mysql-server : PreDepends: virtual-mysql-server or
    mysql-server but it is not installable
    Depends: virtual-mysql-server or
    mysql-server but it is not installable

    Run the command below to correct them:

    # apt --fix-broken install

  4. Start the MariaDB service:

    # service mariadb start

  5. Upgrade MySQL databases:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql_upgrade -uadmin

  6. Restart mysql service:

    # service mariadb restart

  7. Execute the following commands to update package version inside Plesk:

    # plesk bin service_node --update local
    # plesk sbin packagemng -sdf

Plesk on Ubuntu 18.04

Ubuntu 18.04 is shipped with MariaDB 10.1. MariaDB 10.x version is a drop-in replacement for MySQL 5.5-5.7. In order to upgrade MariaDB 10.1 to MariaDB 10.x, follow these steps:

  1. Create a backup of all databases with the following command:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -u admin --verbose --all-databases --routines --triggers > /tmp/all-databases.sql

  2. Stop the MariaDB service:

    # service mariadb stop

Here is an example for MariaDB 10.2:

Warning: MariaDB 10.4 and later versions are supported since 18.0.30, make sure the latest Plesk version is installed.

  1. Install repositories from Setting up MariaDB Repositories page:

    Warning: Check the file "/etc/apt/sources.list" and the files inside directory "/etc/apt/sources.list.d/" and disable (comment with # at the beginning of the line) all MySQL repositories (e.g. MySQL 8 repository) to avoid installation of wrong MySQL versions by mistake.

    # apt-get install software-properties-common

    # apt-key adv --fetch-keys 'https://mariadb.org/mariadb_release_signing_key.asc'

    # add-apt-repository 'deb [arch=amd64,arm64,ppc64el] http://mirror.truenetwork.ru/mariadb/repo/10.2/ubuntu bionic main'

    For other MariaDB versions replace 10.2 with 10.3, etc. in the repository path.

  2. Create a backup of all MySQL data:

    # cp -v -a /var/lib/mysql/ /var/lib/mysql_backup

  3. Start an upgrade with the following command. Leave all fields empty when asked for a root user password:

    # apt-get update

    # apt-get install mariadb-server

  4. Start the MariaDB service:

    # service mariadb start

  5. Upgrade MySQL databases:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql_upgrade -uadmin

  6. Restart mysql service:

    # service mariadb restart

  7. Execute the following commands to update package version inside Plesk:

    # plesk bin service_node --update local
    # plesk sbin packagemng -sdf

Plesk on Ubuntu 20.04

By default, Ubuntu 20.04 is shipped with MariaDB 10.3.

  1. For security reasons, create a database dump of all databases with the following command:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -u admin --verbose --all-databases --routines --triggers > /tmp/all-databases.sql

  2. Stop MariaDB:

    # service mariadb stop

Here is an example for MariaDB 10.4:

Warning: MariaDB 10.4 and later versions are supported since 18.0.30, make sure the latest Plesk version is installed.

  1. Install repositories from Setting up MariaDB Repositories page:

    Warning: Check the file "/etc/apt/sources.list" and the files inside directory "/etc/apt/sources.list.d/" and disable (comment with # at the beginning of the line) all MySQL repositories (e.g. MySQL 8 repository) to avoid installation of wrong MySQL versions by mistake.

    # apt-get install software-properties-common

    # apt-key adv --fetch-keys 'https://mariadb.org/mariadb_release_signing_key.asc'

    # add-apt-repository 'deb [arch=amd64,arm64,ppc64el,s390x] https://mirror.docker.ru/mariadb/repo/10.4/ubuntu focal main'

    For other MariaDB versions replace 10.4 with 10.5 in the repository path.

  2. Create a backup of all MySQL data:

    # cp -v -a /var/lib/mysql/ /var/lib/mysql_backup

  3. Start an upgrade with the following command. Leave all fields empty when asked for a 'root' user password:

    # apt-get update

    # apt-get install mariadb-server

  4. Adjust the my.cnf configuration file to match the new requirements:

    # sed -i 's/bind-address = ::ffff:127.0.0.1/bind-address = 127.0.0.1/g' /etc/mysql/my.cnf

  5. Start the MariaDB service:

    # service mariadb start

  6. Upgrade MySQL databases:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql_upgrade -uadmin

  7. Restart mysql service:

    # service mariadb restart

  8. Execute the following commands to update package version inside Plesk:

    # plesk bin service_node --update local
    # plesk sbin packagemng -sdf

More information available in MySQL documentation at http://dev.mysql.com/.

Comments

240 comments

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  • Avatar
    Aptum Support

    Can you please make  sure that the step "mysql_upgrade" is added after upgrading / starting MySQL on the CentOS 7 instructions? 

    This checks and fixes any system tables

    Thank You

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  • Avatar
    Ivan Postnikov

    Hello @Cogeco Peer 1 Frontline,

    I have reviewed the article, "mysql_upgrade" is already added to be executed after upgrading Database server and starting it.

     

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  • Avatar
    Signor Rossi

     Upgraded to MariaDB 10.3 on Plesk 17.8.11 on CentOS 7.5 successfully.

    1
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  • Avatar
    Ivan Postnikov

    Hello @Ivan, glad to hear that the instruction has helped. However, MariaDB 10.2 and 10.3 are not yet officially supported by Plesk.

    0
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  • Avatar
    Learning Curve

    We followed the instructions provided on here and upgraded MariaDB 10.1 to MariaDB 10.2 on Ubuntu 18.04.1 running Plesk 17.8.11 #19 where MariaDB 10.2 is now officially supported. It worked first time, perfectly, with no issues.

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  • Avatar
    Alexandr Tumanov

    @Learning Curve, great!

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  • Avatar
    Bruno Schrotter (Edited )

    Hello Ivan!

    I have Plesk Onyx Version 17.8.11 Update #19 on a CentOS Linux 7.5.1804 (Core) with a MySQL (Maria DB I belief) ver.5.5.60. on a dedicated server.

    I have a script that requires MySQL ver. 5.6, and error flags with [No MySQL available] when I tried to install it just to see.

    The script developer tells me to move to a server with Cpanel, and that is out of the question, as I have used Plesk since version 7 or 8 I believe. I cannot get a refund either, as this is not a script failure, and I'm not going to write off $800 either, and there's no other script with what I need anyway.

    I have currently 2 servers with Plesk licenses, and I can experiment with one not so important.
    However, my time is on a tremendous squeeze, so I would like to start out with something that works without trying to experiment with version after version.

    Should I try to install the latest MariaDB 10.3, or is it possible to install a MySQL 5.6 as required, and a better option. I would appreciate your opinion. Thank you kindly!

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  • Avatar
    Kevin Hudson

    I am running the latest version of Plesk Onyx for Linux 17.8.11 with CentOS 7.5.1804 and I want to Upgrade the MySQL Server from 5.5 to 5.7.

    For software specific reasons, I do not want to Upgrade to MariaDB 10.X. Does anyone know if the instructions above for CentOS 6 will work for CentOS 7.5?

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  • Avatar
    Alexandr Redikultsev

    Hi @Bruno Schrotter!

    As MariaDB is a replacement for MySQL, upgrade it to MariaDB 10.1 (that is equal to MySQL 5.6). Just follow the instructions for CentOS 7, it should work as expected.

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  • Avatar
    Alexandr Redikultsev (Edited )

    Hi @Kevin Hudson!

    Instructions for CentOS 6 will not work as CentOS 6 has MySQL by default.

    What you need to do in order to achieve your goal is to replace MariaDB with MySQL 5.5 and then upgrade MySQL 5.5 to MySQL 5.7. Replacement might have some issues with compatibility.

    I was not able to find the repo for MySQL 5.5 for CentOS 7, however if you find one, something like this should do the trick for you:

    1. Stop MariaDB:

    # service mariadb stop

    2. Remove it:

    # rpm -e --nodeps mariadb-server

    3. Add your custom repo with mysql 5.5.

    4. Install packages from this repo:

    # yum install mysql-server mysql-community-server

    5. Then, start the service, run mysql_upgrade:

    # service mysqld start
    # mysql_upgrade -uadmin -p`cat /etc/psa/.psa.shadow`

    6. Refresh server components:

    # plesk sbin packagemng -sdf

    Note that you might want to install packages manually on step 4 in case you will not be able to find the repo on step 3. 

     

    Please, keep in mind that this instructions were not tested and I suggest to create a snapshot of the server as well as the backup of MySQL databases before doing so.

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  • Avatar
    Bruno Schrotter

    Thanks @Alexandr Redikultsev!
    I very much appreciate your kind response and suggestion.

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  • Avatar
    Alexandr Redikultsev

    You are welcome, @Bruno Schrotter!

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  • Avatar
    Markus

    Thank You very much Plesk Support Team ! ! ! It worked easy and successful like in the tutorial. Three days ago I reinitialized my 1und1 dedicated server with new Ubuntu 18.04.1 with Plesk 17.8.11 and MariaDB 10.1.36.

    NOW MariaDB 10.2.18 - PLESK is awesome 'n' great - Greets

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  • Avatar
    Alisa Kasyanova

    @Markus Wernecke

    Good to know that the article helped! Enjoy your Plesk :)

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  • Avatar
    Patrick Meppe

    Hello there.

    Nice article, I upgraded my MySQL server from  5.5 to 5.7 on Ubuntu 14.04 successfully.

    When restarting my server I ran through the following warning: MySQL 5.7 No directory, logging in with HOME=/ 

    My solution (for the time being) is/was to change home directory of mysql

    # service mysql stop
    # usermod -d /var/lib/mysql/ mysql
    # service mysql start
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  • Avatar
    Jeremy A Gruver

    This fixed my issues on the latest Plesk 17.8 --- was migrating from Ubuntu 18. Used CloudLinux, it caused a lot of issues. So don't do CloudLinux first -- YOU WILL run into issues... MIGRATE YOUR ACCOUNTS FIRST, then add your extensions like CloudLinux and Litespeed.

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  • Avatar
    Ivan Postnikov

    Hello @Jeremy,

    Thank you for sharing your user experience.

    For further issues feel free to contact Plesk Technical Support.

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  • Avatar
    Domenico (Edited )

    hi, I tried to update the MySQL version by following the guide but the operation stopped at point 8. 

    MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql_upgrade -uadmin

    and I receive the error:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql_upgrade -uadmin
    Version check failed. Got the following error when calling the 'mysql' command line client
    ERROR 1045 (28000): Access denied for user 'admin'@'localhost' (using password: YES)
    FATAL ERROR: Upgrade failed

     

    thanks

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  • Avatar
    Alexandr Redikultsev

    Hi @Domenico,

    The command should be working well in case there is no other issue involved here. Try checking this in the following manner:

    1. Check whether or not you can access MySQL with any of the following commands:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin psa

    OR 

    # plesk db

    OR 

    # mysql psa -uadmin -p`cat /etc/psa/.psa.shadow`

    2. I also would recommend checking whether or not you have /root/.my.cnf file and removing it if any.

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    Domenico

    thanks for the reply
    now I'm stuck at point 10,

    if I ask the status of the mariadb comes out like this:

    # systemctl status mariadb
    ? mariadb.service - MariaDB 10.1.37 database server
    Loaded: loaded (/usr/lib/systemd/system/mariadb.service; enabled; vendor preset: disabled)
    Drop-In: /etc/systemd/system/mariadb.service.d
    +-migrated-from-my.cnf-settings.conf
    Active: active (running) since Sun 2019-01-20 18:12:20 CET; 42s ago
    Docs: man:mysqld(8)
    https://mariadb.com/kb/en/library/systemd/
    Process: 14024 ExecStartPost=/bin/sh -c systemctl unset-environment _WSREP_START_POSITION (code=exited, status=0/SUCCESS)
    Process: 13985 ExecStartPre=/bin/sh -c [ ! -e /usr/bin/galera_recovery ] && VAR= || VAR=`/usr/bin/galera_recovery`; [ $? -eq 0 ] && systemctl set-environment _WSREP_START_POSITION=$VAR || exit 1 (code=exited, status=0/SUCCESS)
    Process: 13982 ExecStartPre=/bin/sh -c systemctl unset-environment _WSREP_START_POSITION (code=exited, status=0/SUCCESS)
    Main PID: 13997 (mysqld)
    Status: "Taking your SQL requests now..."
    Tasks: 26
    Memory: 128.3M
    CGroup: /system.slice/mariadb.service
    +-13997 /usr/sbin/mysqld

    Jan 20 18:12:20 server88 mysqld[13997]: 2019-01-20 18:12:20 140304080845056 [Note] InnoDB: Highest supported file format is Barracuda.
    Jan 20 18:12:20 server88 mysqld[13997]: 2019-01-20 18:12:20 140304080845056 [Note] InnoDB: 128 rollback segment(s) are active.
    Jan 20 18:12:20 server88 mysqld[13997]: 2019-01-20 18:12:20 140304080845056 [Note] InnoDB: Waiting for purge to start
    Jan 20 18:12:20 server88 mysqld[13997]: 2019-01-20 18:12:20 140304080845056 [Note] InnoDB: Percona XtraDB (http://www.percona.com) ... 1616887
    Jan 20 18:12:20 server88 mysqld[13997]: 2019-01-20 18:12:20 140304080845056 [Note] Plugin 'FEEDBACK' is disabled.
    Jan 20 18:12:20 server88 mysqld[13997]: 2019-01-20 18:12:20 140303289808640 [Note] InnoDB: Dumping buffer pool(s) not yet started
    Jan 20 18:12:20 server88 mysqld[13997]: 2019-01-20 18:12:20 140304080845056 [Note] Server socket created on IP: '::'.
    Jan 20 18:12:20 server88 mysqld[13997]: 2019-01-20 18:12:20 140304080845056 [Note] /usr/sbin/mysqld: ready for connections.
    Jan 20 18:12:20 server88 mysqld[13997]: Version: '10.1.37-MariaDB' socket: '/var/lib/mysql/mysql.sock' port: 3306 MariaDB Server
    Jan 20 18:12:20 server88 systemd[1]: Started MariaDB 10.1.37 database server.
    Hint: Some lines were ellipsized, use -l to show in full.

    but when I launch point 10 it comes out like this:

    # plesk sbin packagemng -sdf
    -bash: plesk: command not found

    Naturally I can not access plesk

    in /root/.my.cnf I do not have this file

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  • Avatar
    Alisa Kasyanova

    @Domenico

    Check if any Plesk-related packages were removed during the upgrade of MariaDB (in /var/log/yum.log they should be marked as "erased").
    If there were, run the autoinstaller and reinstall them:

    # wget https://autoinstall.plesk.com/plesk-installer
    # chmod +x plesk-installer
    # ./plesk-installer

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    Domenico

    @Alisa,

    thanks for your kind reply, I tried several times to reinstall plesk, in yum.log I see different Erased: plesk ... I made the commands you indicated, part of the installation but crashes with this error:


    Checking for the group 'psaserv'...
    Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
    Checking for the group 'psacln'...
    Group 'psacln' already exists

    Checking that /usr/local/psa/bin/chrootsh registered as login shell...
    /usr/local/psa/bin/chrootsh already registered as a login shell


    ===> Performing safe prep-install database actions

    Trying to start service mysql... active
    done
    Trying to establish test connection... ERROR 1045 (28000): Access denied for user 'admin'@'localhost' (using password: YES)
    ERROR 1045 (28000): Access denied for user 'admin'@'localhost' (using password: YES)

    failed

    ERROR while trying to establish test connection
    Check the error reason(see log file: /var/log/plesk/install/plesk_17.8.11_installation.log), fix and try again

    ***** problem report *****
    ERROR while trying to establish test connection
    Check the error reason(see log file: /var/log/plesk/install/plesk_17.8.11_installation.log), fix and try again
    sh: /etc/init.d/psa: No such file or directory

    ERROR: An error occurred during performing of installation PREP actions (see log for details). Installation was rolled back.
    Warning! Not all packages were installed.
    Please check if your system services are operable.
    Please resolve this issue and try to install the packages again.
    If you cannot resolve the issue on your own, contact product technical support for assistance.

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  • Avatar
    Ivan Postnikov

    Hello @Domenico,

    From the provided logs I see that Plesk is not able to establish a connection with MariaDB.

    Initial troubleshooting steps are the same as provided by @Alexander:

    1. Check whether or not you can access MySQL with any of the following commands:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin psa

    OR 

    # plesk db

    OR 

    # mysql psa -uadmin -p`cat /etc/psa/.psa.shadow`

    2. I also would recommend checking whether or not you have /root/.my.cnf file and removing it if any.

     

    As the issue is rather complicated and there is Plesk downtime, I would suggest submitting a request for Plesk Support. 

     

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  • Avatar
    Domenico

    hello Ivan, thanks for the reply

    if you activate the commands indicated by you, this happens:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin psa
    ERROR 1045 (28000): Access denied for user 'admin'@'localhost' (using password: YES)
    # plesk db
    -bash: plesk: command not found
    # mysql psa -uadmin -p`cat /etc/psa/.psa.shadow`
    ERROR 1045 (28000): Access denied for user 'admin'@'localhost' (using password: YES)

    in root/ I do not have the file /.my.cnf
    I see a file named .mysql_history

    I tried to make a request to the support, but it tells me that my license was sold by a retailer and I can not go on, my dealer does not help me because I did not buy this

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  • Avatar
    Domenico

    now the server is compromised and I'm giving up, in 10 days my subscription expires and I will let him die

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  • Avatar
    Artyom Baranov

    @Domenico,

    Hello,

    In such case, it is still possible to get support from Plesk directly. Please check the article How to get support directly from Plesk?

    Plesk support subscription will allow you to submit a request if you decide to continue with MySQL upgrade.

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  • Avatar
    Markus (Edited )

    Hi,

    two little things. First, the repo/mirror "mirror.host.ag" in capital city of Bulgaria, Sofia, provided in the tutorial is not accessable since last week. I had to choose another one, because I got the following error [HUB] Plesk Update Manager (PUM) fails: pum is called with arguments.

    Second is a question. Is it possible to upgrade from 10.2 to 10.3 or do you recommend to wait a while? Because on the mirrors site shows MariaDB 10.3 release for Ubuntu 18.04 LTS as "stable".

    Lots of greets

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  • Avatar
    Kuzma Ivanov

    Hey there Markus,

    1. Looks like not only in Bulgaria the repo http://mirror.host.ag/ is unavailable. We've already replaced it with a different one - http://mirror.truenetwork.ru.
    Thanks for bringing this to our attention.

    2. MariaDB 10.3 is not yet supported by Plesk. Support for this version will be added in the upcoming major release. It is now reflected in the article as well.

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  • Avatar
    Alejandro Stendelis

    Hi I get this error, how I can fix it??

    CentOS 6.8

    mysql Ver 14.14 Distrib 5.5.30, for Linux (x86_64) using readline 5.1

     

     

    [root@casadimaco ~]# yum update mysql
    Loaded plugins: fastestmirror
    Setting up Update Process
    Loading mirror speeds from cached hostfile
    * base: mirror.fileplanet.com
    * extras: mirrors.oit.uci.edu
    * updates: mirrors.usc.edu
    Resolving Dependencies
    --> Running transaction check
    ---> Package mysql.x86_64 0:5.5.30-1.el6.remi will be obsoleted
    --> Processing Dependency: mysql(x86-64) = 5.5.30-1.el6.remi for package: mysql-bench-5.5.30-1.el6.r emi.x86_64
    --> Processing Dependency: mysql(x86-64) = 5.5.30-1.el6.remi for package: mysql-server-5.5.30-1.el6. remi.x86_64
    --> Processing Dependency: mysql(x86-64) = 5.5.30-1.el6.remi for package: mysql-devel-5.5.30-1.el6.r emi.x86_64
    ---> Package mysql-community-client.x86_64 0:5.7.25-1.el6 will be obsoleting
    --> Processing Dependency: mysql-community-libs(x86-64) >= 5.7.9 for package: mysql-community-client -5.7.25-1.el6.x86_64
    --> Running transaction check
    ---> Package mysql-bench.x86_64 0:5.5.30-1.el6.remi will be obsoleted
    ---> Package mysql-community-devel.x86_64 0:5.7.25-1.el6 will be obsoleting
    ---> Package mysql-community-libs.x86_64 0:5.7.25-1.el6 will be obsoleting
    --> Processing Dependency: mysql-community-common(x86-64) >= 5.7.9 for package: mysql-community-libs -5.7.25-1.el6.x86_64
    ---> Package mysql-community-server.x86_64 0:5.7.25-1.el6 will be obsoleting
    --> Processing Dependency: libnuma.so.1(libnuma_1.2)(64bit) for package: mysql-community-server-5.7. 25-1.el6.x86_64
    --> Processing Dependency: libnuma.so.1(libnuma_1.1)(64bit) for package: mysql-community-server-5.7. 25-1.el6.x86_64
    --> Processing Dependency: libnuma.so.1()(64bit) for package: mysql-community-server-5.7.25-1.el6.x8 6_64
    ---> Package mysql-devel.x86_64 0:5.5.30-1.el6.remi will be obsoleted
    ---> Package mysql-libs.x86_64 0:5.5.30-1.el6.remi will be obsoleted
    --> Processing Dependency: libmysqlclient.so.18()(64bit) for package: php-mysql-5.4.13-1.el6.remi.x8 6_64
    --> Processing Dependency: libmysqlclient.so.18(libmysqlclient_16)(64bit) for package: php-mysql-5.4 .13-1.el6.remi.x86_64
    --> Processing Dependency: libmysqlclient.so.18(libmysqlclient_18)(64bit) for package: php-mysql-5.4 .13-1.el6.remi.x86_64
    ---> Package mysql-server.x86_64 0:5.5.30-1.el6.remi will be obsoleted
    --> Running transaction check
    ---> Package mysql-community-common.x86_64 0:5.7.25-1.el6 will be installed
    ---> Package mysql-libs.x86_64 0:5.5.30-1.el6.remi will be obsoleted
    --> Processing Dependency: libmysqlclient.so.18()(64bit) for package: php-mysql-5.4.13-1.el6.remi.x8 6_64
    --> Processing Dependency: libmysqlclient.so.18(libmysqlclient_16)(64bit) for package: php-mysql-5.4 .13-1.el6.remi.x86_64
    --> Processing Dependency: libmysqlclient.so.18(libmysqlclient_18)(64bit) for package: php-mysql-5.4 .13-1.el6.remi.x86_64
    ---> Package numactl.x86_64 0:2.0.9-2.el6 will be installed
    --> Finished Dependency Resolution
    Error: Package: php-mysql-5.4.13-1.el6.remi.x86_64 (installed)
    Requires: libmysqlclient.so.18()(64bit)
    Removing: mysql-libs-5.5.30-1.el6.remi.x86_64 (installed)
    libmysqlclient.so.18()(64bit)
    Obsoleted By: mysql-community-libs-5.7.25-1.el6.x86_64 (mysql57-community)
    Not found
    Available: mysql-libs-5.5.28-3.el6.remi.x86_64 (mt_dv_extras)
    libmysqlclient.so.18()(64bit)
    Available: mysql-libs-5.5.29-1.el6.remi.x86_64 (mt_dv_extras)
    libmysqlclient.so.18()(64bit)
    Available: mysql-libs-5.1.73-8.el6_8.i686 (base)
    Not found
    Error: Package: php-mysql-5.4.13-1.el6.remi.x86_64 (installed)
    Requires: libmysqlclient.so.18(libmysqlclient_18)(64bit)
    Removing: mysql-libs-5.5.30-1.el6.remi.x86_64 (installed)
    libmysqlclient.so.18(libmysqlclient_18)(64bit)
    Obsoleted By: mysql-community-libs-5.7.25-1.el6.x86_64 (mysql57-community)
    Not found
    Available: mysql-libs-5.5.28-3.el6.remi.x86_64 (mt_dv_extras)
    libmysqlclient.so.18(libmysqlclient_18)(64bit)
    Available: mysql-libs-5.5.29-1.el6.remi.x86_64 (mt_dv_extras)
    libmysqlclient.so.18(libmysqlclient_18)(64bit)
    Available: mysql-libs-5.1.73-8.el6_8.i686 (base)
    Not found
    Error: Package: php-mysql-5.4.13-1.el6.remi.x86_64 (installed)
    Requires: libmysqlclient.so.18(libmysqlclient_16)(64bit)
    Removing: mysql-libs-5.5.30-1.el6.remi.x86_64 (installed)
    libmysqlclient.so.18(libmysqlclient_16)(64bit)
    Obsoleted By: mysql-community-libs-5.7.25-1.el6.x86_64 (mysql57-community)
    Not found
    Available: mysql-libs-5.5.28-3.el6.remi.x86_64 (mt_dv_extras)
    libmysqlclient.so.18(libmysqlclient_16)(64bit)
    Available: mysql-libs-5.5.29-1.el6.remi.x86_64 (mt_dv_extras)
    libmysqlclient.so.18(libmysqlclient_16)(64bit)
    Available: mysql-libs-5.1.73-8.el6_8.i686 (base)
    Not found
    You could try using --skip-broken to work around the problem
    You could try running: rpm -Va --nofiles --nodigest

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  • Avatar
    Vladimir Chernikov

    Hello @Alejandro Stendelis,

    Try to clean up the list of the mirrors.

    1. Install yum utils:
    # yum install yum-utils

    2. Run the following command:
    # yum clean all

    If the issue still persists, please submit the ticket and we investigate the issue:
    How to submit a request to Plesk support?

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