FTP backup fails with error Bad FTP file format

Created:

2016-11-16 13:14:15 UTC

Modified:

2017-04-24 11:42:10 UTC

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FTP backup fails with error Bad FTP file format

Applicable to:

  • Plesk 10.4 for Linux
  • Plesk 11.0 for Windows
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Windows

Symptoms

Scheduled or manual FTP backup fails with error. From stderr file in /usr/local/psa/PMM/sessions/some_session :

Unable to parse options: Bad FTP file format at /usr/local/psa/admin/bin/plesk_agent_manager line 275, <VERSION> line 1.
at /usr/local/psa/admin/bin/plesk_agent_manager line 275

Cause

FTP backup is chosen in backup settings, but FTP backup repository is not configured.

Resolution

Make sure that FTP backup repository is configured (IP, user and password are specified) in Plesk Control panel > subscriptions > domain.com > websites and domains tab > Backup Manager > Personal FTP Repository

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