Unable to manage hosting: ProtDirUser_IIS::update() failed: Update Protected Directory user failed: Unable to execute plesk_exec_with_response Unable to start websrvmng.exe.config

Created:

2016-11-16 13:14:10 UTC

Modified:

2017-04-24 11:42:15 UTC

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Unable to manage hosting: ProtDirUser_IIS::update() failed: Update Protected Directory user failed: Unable to execute plesk_exec_with_response Unable to start websrvmng.exe.config

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

Can not update the FTP credentials, configure protected directory or any other hosting settings. The following error is thrown:

Error: ProtDirUser_IIS::update() failed: Update Protected Directory #1 user failed: Unable to execute plesk_exec_with_response: Unable to start ("C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin64\\websrvmng.exe.config"

Cause

%plesk_bin64%\\websrvmng.exe is missing or corrupted.

Resolution

  1. Find plesk-service-node-utilities.msi , usually it is located: C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.5.30\\dist-msi-Microsoft-2003-i386\\plesk-service-node-utilities.msi

    Or you can download the msi package from http://autoinstall-win.pp.parallels.com/

  2. Unpack MSI file

    msiexec /a C:\\Full\\Path\\plesk-service-node-utilities.msi /qb TARGETDIR="C:\\MyFolder"
  3. Copy missing files and skip existing from the folder into %plesk_bin64%

  4. Re-apply all microupdates:

    "%plesk_bin%"\ai.exe --select-product-id panel --select-release-current --reinstall-patch --install-component base

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