SiteBuilder Forget Password Error

Symptoms

• Forgot password link gives the following error:

  PLESK_INFO: Internal Sitebuilder error.
  File: /usr/local/sitebuilder/include/SB/Actions/ForgetPassword.php; Line: 79
  Message: PHP Warning : sprintf() [function.sprintf]: Too few arguments; Code: 2

• 'pt_BR' locale is enabled in SiteBuilder.

Cause

The issue is caused by a software bug 120522 in SiteBuilder 4.5.x. The enabled locale 'pt_BR' cannot be used to retrieve password.

Resolution

Replace [sitebuilder_dir]/resources/locale/pt_BR/ForgetPassword.lng with the patched file:

1. Connect to the server via SSH.

2. Download the attached archive and extract it:

   # wget https://plesk.zendesk.com/hc/article_attachments/360004050874/sitebuilder_4.5_patch_1913401.tar.gz
   # tar -zxvf sitebuilder_4.5_patch_1913401.tar.gz

3. Backup the original ForgetPassword.lng file:

   # cp /usr/local/sitebuilder/resources/locale/pt_BR/ForgetPassword.lng{,.orig}

   Note: Sitebuilder home directory path may differ.

4. Replace the original file with the downloaded one:

   # cp ForgetPassword.lng /usr/local/sitebuilder/resources/locale/pt_BR/ForgetPassword.lng