Could not create user: "Specified column "localeId" is not in the row"

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux
  • MT:68fedbca713edba3b245694c421d1081
  • MG:6f213fa21e72388c8b7d5d370eaf93f4
  • MT:91c4873d08cbcb30ff41456506cc1ad7
  • MT:da7d1a7799612e46522bd2e9b6238692

Created:

2016-11-16 13:13:55 UTC

Modified:

2017-02-17 08:06:12 UTC

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Could not create user: "Specified column "localeId" is not in the row"

Symptoms

When I try to create an user, I get the following error:

Message Specified column "localeId" is not in the rowFile     Abstract.phpLine    179Type    Zend_Db_Table_Row_Exception

Cause

Not all Parallels Plesk Panel (Plesk) packages were successfully upgraded.

Resolution

You should reinstall the plesk-core package and install all the microupdates:

  1. Backup the current psa database:

    mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` psa > ~/psa_kb117977.`date +%F`
  2. Remove the broken plesk-core package:

    rpm -e --nodeps --justdb --noscripts plesk-core

    NOTE:

    --nodeps                         do not verify package dependencies--justdb                         update the database, but do not modify the--noscripts                      do not execute package scriptlet(s)
  3. Download the plesk-core package for your OS version. For example, for CentOS 6, x86_64:

    wget http://autoinstall.plesk.com/PSA_11.5.30/dist-rpm-CentOS-6-x86_64/base/plesk-core-11.5.30-cos6.build115130819.13.x86_64.rpm
  4. Install the downloaded package:

    rpm -ivh plesk-core-11.5.30-cos6.build115130819.13.x86_64.rpm
  5. Install all microupdates:

    /usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base
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