Opening sitebuilder eshop takes too long for its size

Created:

2016-11-16 13:13:53 UTC

Modified:

2017-08-16 16:05:06 UTC

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Opening sitebuilder eshop takes too long for its size

Applicable to:

  • Plesk Sitebuilder for Linux
  • Plesk Sitebuilder

Symptoms

Opening Sitebuilder eShop takes too long for its size. Sitebuilder eShop is too slow - it takes 40 seconds too load. The following messages are shown in Sitebuilder log on page Logs of Sitebuilder admin interface:

---8<---
Modules 2013/07/17 07:45:18 admin 123.123.123.123 Connection to 'http://DOMAIN.TLD/' is very slow. Total request time is 27.6 seconds. The size of transferred data is ...
Modules 2013/07/17 07:45:18 admin 123.123.123.123 Connection to 'http://DOMAIN.TLD/' is very slow. Total request time is 27.6 seconds. The size of transferred data is ...
--->8---

Cause

  1. The eShop page is loaded slowly because of connectivity issues between Parallels Plesk Sitebuilder server and the server where site is published to.
  2. Site is published to NFS share. There is an issue with SQLite locking on NFS share if multiple processes try to access the file at the same time. Refer to this KB for the details.

Resolution

  1. Verify and fix connection settings between Parallels Plesk Sitebuilder 4.5.9 and the server where your site is published to - improve firewall rules or NAT preferences.
  2. Add option "nolock" to NFS mount parameters on the host where to the site is published. Or change site publishing location – the site should be published into real directory, not to NFS share.
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