Plesk updates are not installed automatically

Created:

2016-11-16 13:13:44 UTC

Modified:

2017-08-08 13:37:32 UTC

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Plesk updates are not installed automatically

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Plesk updates are not installed automatically. When run plesk installer manually it fails with error:

DATABASE ERROR!!!
Previous product version is 12.0.18, but previous database
version is 012005030

***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file:
/var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again

ERROR: An error occurred during performing of installation PREP actions (see log for
details). Installation was rolled back.

Cause

Database inconsistency.

Resolution

Restore Plesk database from preupgrade dump and rerun upgrade according KB # 881

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