Unable to access File Sharing menu: Wrong username or password

Created:

2016-11-16 13:13:31 UTC

Modified:

2017-06-20 08:02:33 UTC

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Unable to access File Sharing menu: Wrong username or password

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

1) Unable to access File Sharing menu when Plesk is opened in Power User mode with the following error:

Wrong username or password

2) The following error appears in php.log :

ERR [panel] File sharing list retrieval failed: sharing type=private, error=Unable to access File Sharing repository with the system user name "admin": Wrong username or password.

3) Admin user's account in Computer Management is not disabled

4) Changing admin password using the following command does not resolve the issue:

"%plesk_bin%\\init_conf.exe" -u -passwd New_Plesk_Password

5) Syncing the password does not resolve the issue using either of the following commands:

net user admin <current_admin_password>
"%plesk_bin%\\file-sharing.exe" --sync

Cause

Access is denied by the Local Security Policy

Resolution

Open Local Security Policy > Network Security and disable Restrict NTLM: Incoming NTLM Traffic or set to allow all .

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