DNS error during migration. Failed to convert DNS records for subscription

Created:

2016-11-16 13:13:15 UTC

Modified:

2017-08-16 17:12:09 UTC

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DNS error during migration. Failed to convert DNS records for subscription

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.5 for Windows

Note: This article has the reference to the issue with the fix available:

  • #PMT-2829 "Migration failed for a subscription with dublicated DNS records."
    Fixed in:
Please consider updating your server:

Symptoms

Migration failed with the following error in the /usr/local/psa/var/modules/panel-migrator/sessions/<session-id>/debug.log file:

|  |  
| `- Client 'example (Example example@example.com)'
| |
| `- Subscription 'example.com'
| |
| `- error: Failed to convert DNS records for subscription 'example.com'
| Migration for that subscription is considered completely failed. No further actions are performed for it.
| Migration tools tried to perform operation in 3 attempts.
| ----------------------------------------------------------------------------
| Attempt #1 failed with the following error:
| Rec(rec_type='A', src='mail.otrs.example.com.', dst='203.0.113.2', opt='')
| ----------------------------------------------------------------------------
| Attempt #2 failed with the following error:
| Rec(rec_type='A', src='otrs.example.com.', dst='203.0.113.2', opt='')
| ----------------------------------------------------------------------------
| Attempt #3 failed with the following error:
| Rec(rec_type='A', src='webmail.otrs.example.com.', dst='203.0.113.2', opt='')

Cause

Duplicate DNS record for domain on source server.This is Plesk internal issue with ID #PMT-2829 , which was fixed in Plesk Migrator version 1.12. (Plesk 12.5.30 MU#39) https://docs.plesk.com/release-notes/12.5/change-log/ .

Resolution

Install the latest MU.

Additional information

Migration error: Failed to convert DNS records for subscription

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