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Unable to access Plesk: /usr/local/psa/admin/logs/panel.log cannot be opened with mode "a"

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9 comments

  • Avatar
    Clintvee

    I am getting these exact symptoms. Specifically the third error on the Plesk dashboard.


    I do appreciate the time taken to write these steps.


    However, these steps did not solve the issue for me personally.

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    Alexandr Tumanov

    @Clintvee, hi, what is your Plesk version?

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    Clintvee

    It is 12.0.18

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    Alexandr Tumanov

    @Clintvee, did you restart Plesk services?

    Please show me an output of these commands:

    # ls -la /var/log/plesk/panel.log
    # ls -ld /var/log

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    Clintvee

    -rw-r----- 1 psaadm root 0 Apr 11 13:27 /var/log/plesk/panel.log

    drwx------ 5 root root 4096 Apr 11 13:56 /var/log

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    Andy Koopmann

    hi, can you help me?

    fooked my server by changing all users and groops in /var/

    looks like this now,

    [root@ms142 var]# ls -la
    insgesamt 140
    drwxr-xr-x. 26 root root 4096 11. Okt 2012 .
    dr-xr-xr-x. 26 root root 4096 7. Apr 14:22 ..
    drwxr-xr-x. 2 root root 4096 22. Mär 2017 account
    drwxr-xr-x. 18 root root 4096 6. Mär 10:48 cache
    drwxr-xr-x. 2 psaadm root 4096 9. Feb 14:00 crash
    drwxr-xr-x. 2 psaadm root 4096 22. Nov 2013 cvs
    drwxr-xr-x. 4 psaadm root 4096 8. Okt 2012 db
    drwxr-xr-x. 3 root root 4096 23. Sep 2011 empty
    drwxr-xr-x. 2 root root 4096 23. Sep 2011 games
    drwxr-xr-x. 44 psaadm root 4096 11. Apr 04:19 lib
    drwxr-xr-x. 2 psaadm root 4096 23. Sep 2011 local
    drwxrwxr-x. 9 root lock 4096 11. Apr 16:04 lock
    drwxr-xr-x. 23 psaadm root 4096 10. Apr 04:05 log
    drwx------. 2 root root 16384 8. Okt 2012 lost+found
    lrwxrwxrwx 1 root root 10 8. Okt 2012 mail -> spool/mail
    drwxr-x--- 6 psaadm root 4096 26. Jan 12:40 named
    drwxr-xr-x. 2 psaadm root 4096 23. Sep 2011 nis
    drwxr-xr-x. 2 root root 4096 23. Sep 2011 opt
    drwxr-xr-x 2 psaadm root 4096 8. Okt 2012 parallels
    drwxr-xr-x. 2 root root 4096 23. Sep 2011 preserve
    -rw-rw-r-- 1 root root 12608 28. Okt 2012 proftpd.delay
    drwxr-xr-x 8 psaadm root 4096 29. Jan 12:06 qmail
    drwxr-xr-x. 32 psaadm root 4096 11. Apr 16:04 run
    drwxr-xr-x. 13 root root 4096 8. Okt 2012 spool
    drwxrwxrwt. 2 root root 12288 11. Apr 04:17 tmp
    drwx------ 3 root bin 4096 7. Apr 14:23 webmin
    drwxr-xr-x 9 root root 4096 19. Okt 18:44 www
    drwxr-xr-x. 3 psaadm root 4096 8. Okt 2012 yp

    used the comand sudo chown -R on the folder

    so no access to plesk and the websites 

     

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    Alexandr Tumanov

    @Clintvee, permissions on /var/log are incorrect. Do the following and restart Plesk services:

    # chmod 0755 /var/log/

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    Alexandr Tumanov

    @Andy, in this case, I can suggest only comparing with a working server and changing the permissions manually. It also depends on how much permissions were changed.

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    Clintvee

    The support team for our hosting company ended up resolving it in the end.

    I checked the permissions of the /var/log/ file and can see they are now

    drwxr-xr-x 6 root root 4096 Apr 12 03:20 log

    Thanks for your support!

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